Job Purpose:
This isn't a shadow-someone-and-get-coffee internship. From day one, you'll own real tickets, monitor live security dashboards, and ship actual automations. If you want hands-on IT experience across four domains at once — this is it.
Main Responsibilities:
- Level 1 Helpdesk Support o Triage and resolve support tickets — password resets, account provisioning, hardware/software issues. Escalate with clean documentation.
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o Watch for security alerts, log incidents, flag anomalies, and escalate threats using established escalation processes.
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o Build and deploy workflow automations that cut out manual, repetitive business tasks. Configure and roll out low-code internal apps to real users that solve real world problems.
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o Write scripts and small tools in [Python / PowerShell] to support IT ops and Data Warehouse/Efficiency directives.
Qualifications:
- Enrolled in or recently graduated from IT, CS, Cybersecurity, or related field
- Comfortable in Windows environments and Microsoft 365
- Basic understanding of networking and security concepts
- Exposure to Power Platform, scripting, or helpdesk tools is a bonus — not required
- Clear communicator with a methodical, problem-first mindset
Experience:
- Experience completing small projects using Python to solve real world issues
· Knowledge of the M365 Platform · Basic Troubleshooting experience
Skills & Competencies:
- Basic programming knowledge using PowerShell/Python
- Exchange Online Mailbox Management
- Fundamental Information Technology Knowledge
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o Networking
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o Security
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o Endpoint Management
- Ability to complete tasks independently as well as alongside team members.
