Service Advisor is responsible for inspecting and determining repairs needed by visually inspecting a vehicle.
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Examine damage to determine the extent of body, structural, mechanical, or interior damage
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Prepare estimates to repair vehicle
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Explain repair process to customers
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Communicate with customers insurance related to damages and obtain repair authorization
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Complete vehicle check-in with customer
- Explain and communicate repair process, estimated repair time and any updates with the customer
- Handle total loss process
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Perform final Quality Control inspection
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Upon completion of repair work, deliver vehicle to customer
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Comply with all TCC’s safety standards, guidelines, and procedures
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Perform other related duties as assigned
- Positive, friendly, and approachable demeanor
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Exemplary customer service skills
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Exceptional multi-tasking and problem-solving skills.
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Excellent organizational skills.
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Exceptional verbal and written communication skills
- Must be 18 years or older
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Valid Driver's License
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Prior automotive collision estimating experience
- Experience with preparing estimates in CCC One preferred
- Proficient with a computer and software
- Must be able to work safely in a noisy area with many odors present.
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Must be able to lift 10 lbs. regularly.
- Must be able to bend, stretch, kneel, and squat to perform repairs and inspections.
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Must be able to reach below and above shoulder level
