Position Summary:
Under the general supervision of the Cultural & Community Services Assistant Director, the Community Relations Manager performs highly responsible professional, administrative, and supervisory work in planning, organizing, and managing the operations, programs, and services of assigned community facilities and the City’s Welcome Center. Responsibilities include budget and financial administration, management of the City sponsorship program, customer service and community outreach, staff supervision, contract and procurement coordination, park and facility rentals, volunteer and internship programs, and oversight of customer service locations, including registration, access control, and technology systems that support resident and visitor engagement. This position performs a variety of complex professional and administrative duties to support the Cultural & Community Services Director and Assistant Director in achieving departmental goals and mission.
Position Scope:
This is a management position and essential personnel position.
This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent may be required to perform all duties listed, and may be required to perform additional, position-specific tasks. Duties are meant to be department specific.
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Manage, supervise, and coordinate financial activities and operations of the Department including accounts payable and receivable, budget preparation, and divisional payroll.
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Manage, supervise, and coordinate procurement operations including developing specifications, sourcing, requisition processing and monitoring, inventory, quality assurance, RFQs, ITBs, RFPs, bidding process, and contract management including specifications, quotes/bids, requisitions, purchase orders, and compliance with City purchasing policies and applicable laws.
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Oversee preparation and maintenance of accounts payable/receivable records for programs. Prepare and check documents, records, and applications for accuracy and completeness.
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Oversee financials for the Cultural & Community Services Administrative division, including cost centers, program revenue, credit cards, petty cash, and accounts; ensure accurate coding, reconciliation, and adherence to City financial policies.
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Research and manage grant opportunities for the Department.
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Manage, supervise, and coordinate human resource functions such as recruitment, evaluations, employee setup, training, attendance monitoring, and educational reimbursement requests.
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Manage personnel files and coordinate human resource functions with employees.
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Coordinate employee training and development plans, identify required certifications and professional development opportunities, track completion, and support continuous learning and improvement.
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Plan and implement departmentwide employee appreciation initiatives (e.g., recognition events, awards, milestones) to support engagement, morale, and retention.
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Oversee management of Pelican Community Park, Welcome Center, Government Center, Intracoastal Sports Park customer service locations, and future locations.
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Monitor and evaluate customer service quality to ensure The Height of Living experience for patrons of city facilities, parks, programs, and events.
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Oversee park and facility rentals including applications, availability, permits, fee collection, and coordination with City staff.
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Manage online registration portals and payment systems; coordinate with vendors, Finance, and IT to maintain functionality and secure transactions.
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Oversee customer service areas including phone coverage, public assistance, registrations and payments, mail handling, supply ordering, and information services.
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Review documents for accuracy and compliance.
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Direct Welcome Center and tourism operations, ensuring accurate information on City services, programs, events, and attractions, and coordinating tourism initiatives and materials.
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Oversee Resident ID Card Program and access control systems including eligibility verification, issuance, renewal, database accuracy, and coordination with security and IT.
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Supervise, train, schedule, and evaluate staff, interns, and volunteers; assign work and recommend hiring, promotion, discipline, and termination per City policies.
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Recruit, onboard, schedule, and supervise interns and volunteers; assign projects and prepare evaluations with educational institutions as applicable.
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Lead community outreach, build partnerships with neighborhood associations, schools, civic and business groups, and participate in community meetings and events.
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Manage City sponsorship program and maintain relationships with community partners and sponsors.
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Ensure high customer service standards at all facilities; establish protocols, monitor service quality, and resolve escalated issues.
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Maintain positive working relationships with employees, contractors, and the public; represent the City professionally.
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Participate in strategic policy formulation and implementation to improve department effectiveness.
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Prepare correspondence, reports, agendas, and records related to facility usage, program participation, rentals, finances, and customer feedback; analyze data and recommend improvements.
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Assist with tracking and documentation of storm-related events.
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Ensure compliance with all City policies and procedures.
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Exercise independent judgment and initiative.
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Identify and recommend cost control measures in departmental operations.
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Perform other related duties as assigned.
