Overview:
The Hair Stylist is responsible for delivering exceptional guest service while providing professional hair care services in accordance with established spa protocols. This role requires a strong commitment to guest satisfaction, technical excellence, and ongoing education, as well as compliance with sanitation and safety standards.
Responsibilities:
- Demonstrate high level of guest service with each guest interaction
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Perform salon treatment services as outlined in spa treatment protocols
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Participate in all salon treatment and service training programs
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Assist guests with at- home care program and products
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Communicate effectively with peers, management, line and front of the house employees
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Attend meetings (including): daily communication, service, weekly staff meeting, monthly department meetings
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Maintain all sanitation and HACCP documentation in accordance with California & DH&R health codes
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Practice effective listening: (seek to understand)
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Performs related duties as required
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Perform duties in a safe manner, routinely observing all safety procedures. Report accidents and injuries in a timely manner
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Be responsible for the cleanliness of the immediate work area as well as the general property
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Be attentive to any actions, objects, or conditions that may risk accidents and/or injuries to a guest or fellow employee. Report all unsafe conditions
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Be courteous to all guests and coworkers
Qualifications:
- Certificate of completion from a recognized school of cosmetology.
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Must be a graduate of a licensed Cosmetology program and hold a valid license from the California State Board of Cosmetology. Prefer a minimum of 5 years of relevant experience in a luxury customer service environment.
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Must possess 3 years experience in cutting, styling, and coloring hair
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A high school diploma is required
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Must meet all city and county licensing requirements
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Must be able to speak, comprehend read, and write English
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Must have strong customer service skills
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Must have strong communication skills
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Must have ability to implement and uphold service standards
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Must have ability to interact with all associates and resort guests
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Must have ability to work effectively in stressful, high-pressure situations
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Must be able to stand or walk for long periods of time
Compensation:
Base Pay Start Rate: $16.90
