Drift Beach Bar and Restaurant is seeking a floor manager for the Summer season! The Floor Manager/Assistant Restaurant Manager’s main function is to promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on associate satisfaction and delivery of prompt, courteous, correct service. The restaurant supervisor is accountable for sales and profit in his/her area. MUST be available for holidays, nights, and weekends. This position should be considered supervisory in nature – administrative tasks should be limited to scheduling with a knowledge of the budget progress report. The Floor Manager/Assistant Restaurant Manager should be on the floor at all times.
General Duties
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Actively support the Quality Improvement Process.
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Assist in identifying and implementing a successful marketing plan for assigned outlets.
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Assume responsibility of daily operation of all assigned outlets.
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Assist in working toward positive financial results.
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Assist in ensuring that scheduling functions are performed accurately and on a timely basis.
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Assist in maintaining a highly motivated and well-trained staff.
Operation Duties
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Open and close shift in accordance with manager’s checklist.
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Initiate aggressive guest interaction through seeking and soliciting feedback from guests.
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Train, maintain and enforce all Brand service standard using use records, menus and appropriate reference materials.
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Properly execute revenue and check control procedures on shift.
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Handle daily associate relations (e.g., scheduling, time adjustments).
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Maintain a safe and sanitary work environment for all associates and guests.
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Gather and implement all proper tools for running shift, (e.g., schedules, floor plans, reservations, checks).
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Find solutions for problems such as call outs, last minute bookings or any other daily problems that may arise.
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During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen and by striving to speak to all guests.
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Be on the floor during entire meal classes and ensure adequate coverage.
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Conduct taste panels and menu classes on a daily basis for restaurant.
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Ensure that only a quality product is being served.
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Monitor hours and staffing on a daily basis, for restaurant, with accurate scheduling in line with forecast and budget guidelines.
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Ensure all side work is done on a daily basis.
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Maintain proper associate uniform standards.
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Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
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Assist any associates in his/her job performance, when required, to ensure guest satisfaction.
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Understand and teach empowerment principles to ensure guest satisfaction.
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Exercise station rotation to ensure stations are distributed fairly.
Human Resources
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Implement an effective training program for new and current associates using use records, menus and appropriate reference manuals.
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Encourage problem solving by associates through proper training and empowerment.
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Establish effective communication with associate to gain their trust and respect.
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Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Marriott’s Guarantee of Fair Treatment policy.
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Attend restaurant associate meetings.
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Demonstrate positive inter-departmental relations.
Administrative
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Communicative directly, and/or through the use of the logbook, to next shift supervisor.
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Identify and recommend incentive programs, new ideas and methods of operation.
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Implement and follow through on all bookings of restaurant parties and room service hospitality suites and effectively communicate to al managers.
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Assist in the development and execution of the marketing plan of assigned outlets.
Profile Qualifications
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Minimum of two years food service or related hospitality management experience
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Written/verbal communication skills
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Demonstrated leadership qualities
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Able to work with teams
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Basic technical knowledge of restaurant operations
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Demonstrated hospitality skills
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Demonstrated strong work ethic
Compensation
(FT Only)
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Paid time off & vacation
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Health, dental, vision insurance
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Voluntary life and critical ill insurance
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401k
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Annual performance reviews
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Holiday pay
(PT only)
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Paid time off
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401k
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Annual performance reviews
