Position Type:
Technology
Date Posted:
7/20/2026
Location:
District Wide
Closing Date:
07/27/2026
SECTION I: GENERAL INFORMATION
Position Title: User Support Specialist
Department: District Support
Immediate Supervisor's Position Title: Director of Technology
FLSA Status: Non-Exempt
Salary Range: $51,300 - $69,300
General Summary of Purpose of Job:
This position provides help desk and end-user support services for staff, students and parents by responding to and resolving user device, network and application needs, questions and problems.
SECTION II: ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Provide Technology Help Desk services to staff, student and parent customers by responding to incoming requests, researching and documenting resolutions to issues, and escalating issues when appropriate
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Provide assistance, guidance and learning to Tech-Media Assistant
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Participate actively in group problem solving with Technology team members to develop quality solutions to customer and operational issues.
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Manage user accounts in Active Directory and Google Admin Console according to user onboarding and off boarding procedures.
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Troubleshoot and resolve issues with user account
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Provide basic training to new users, and ongoing training to all staff in the effective operation of district standard classroom and operational technology
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Install, configure and test hardware, operating systems and applications both on-site and using district device and software management and deployment system
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Manage student device deployment, updating, maintenance and collection.
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Manage technology equipment, inventory, storage and maintenance.
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Research, write and publish articles, tip sheets and other communications for users
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Provide assistance for events requiring audio-visual and other technology support.
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Maintain a positive, professional and safe educational and work environment at all times
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Other duties as assigned
SECTION III: WORK REQUIREMENTS AND CHARACTERISTICS
EDUCATION/EXPERIENCE REQUIREMENTS: Minimum education and experience required to perform adequately in position could reasonably be attained only by completing the following:
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Two-year degree in computer science, management of information systems, or related field or at least two years of experience supporting computer users in a network windows environment
PREFERRED EDUCATION/EXPERIENCE REQUIREMENTS:
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Associate's Degree or Bachelor's Degree preferred.
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Experience working in a PK-12 school environment.
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Experience with workstation design and software deployment
LICENSE/CERTIFICATION: (Identify licenses/certification required upon hiring:
Valid driver's license
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED TO PERFORM THE WORK
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Knowledge of the laws and guidelines governing data privacy.
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School procedures, protocols, and professional expectations
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Organization and time management for complex tasks and projects
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Effective verbal and written communication across diverse populations
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Computer proficiency for documentation and records
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Problem-solving and critical thinking in complex or non-routine situations
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Positive professional communication and representation of the district
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Ability to travel frequently between district sites.
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Work independently with minimal supervision while following procedures
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Prioritize, schedule, and complete multiple assignments within deadlines
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Demonstrate prompt, regular and reliable attendance.
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Exercise judgment regarding confidentiality and appropriate information use
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Demonstrate maturity, stability, and professionalism
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Show interest and effectiveness in working with children/adolescents
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Learn and apply new procedures and protocols
Benefits at South St. Paul Public Schools:
HealthPartners coverage for medical and dental
403(b) retirement with district match
TRA Retirement Association benefits
Flexible spending account
Paid time off and leave benefits
**Complete benefits details available through Human Resources. Benefits vary by position and contract.
