Job Summary
Join our dynamic Wide Format Department as a Customer Service Representative and become a vital part of delivering exceptional client experiences! In this role, you will serve as the primary point of contact for customers seeking large-format printing solutions, providing expert support, guidance, and tailored recommendations. Your energetic approach and strong communication skills will help build lasting relationships with clients, ensuring their needs are met with enthusiasm and professionalism. This position offers an exciting opportunity to combine your customer service expertise with your passion for creative solutions in a fast-paced environment.
Responsibilities
- Greet customers warmly and assist them with inquiries related to wide format printing services, ensuring a positive experience from start to finish.
- Manage customer orders efficiently through data entry, processing specifications, and tracking project progress using Microsoft Office tools and internal systems.
- Handle outbound calling to follow up on orders, confirm details, or offer additional services that meet customer requirements.
- Maintain excellent phone etiquette while addressing customer questions, resolving issues promptly, and escalating complex concerns to appropriate team members.
- Support client services by coordinating with production teams to ensure timely delivery and quality standards are met.
Experience
- Previous customer support roles that involved client interaction.
- Knowledge of Mac and PC platforms, Adobe Suite, In-Design, Illustrator, and PDF's is required.
- Strong communication skills in English.
- Familiarity with Microsoft Office applications such as Word, Excel, and Outlook for data entry and documentation purposes.
- Demonstrated ability to manage multiple tasks simultaneously while maintaining attention to detail in a fast-paced environment.
- Experience in client services roles that required active listening, analysis skills, and problem-solving capabilities.
- Knowledge of phone etiquette best practices, and software skills essential for success in this role. Join us and be part of a vibrant team dedicated to delivering outstanding customer experiences! We value energetic professionals who thrive on helping clients find innovative solutions while fostering positive relationships that last.
Pay: From $20.00 per hour
Expected hours: 40.0 – 42.5 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Ability to Commute:
- West Lebanon, NH 03784 (Required)
Work Location: In person
