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Department: Population Health
Shift/schedule: Full Time (40 hrs/wk)
GENERAL SUMMARY
Works under the supervision of the Population Health LPN Nurse Manager. The Population Health CMA’s primary function is to support Population Health through conducting proactive outreach to patients, closing care gaps, and coordinating services to improve quality of care. This role collaboratively works with Physicians, Advance Practice Practitioners, diabetic educators, pharmacy, social work, and payer-specific navigators to engage patients in preventive care, chronic disease management, and post-discharge follow-up. This position will serve all clinics and patients, regardless of payer.
Education:
Licensure:
- Credentialed Medical Assistant (CMA) required
Experience:
- 2+ years medical office experience preferred
- Working knowledge of Microsoft Word, PowerPoint and Excel preferred
- Experience with data visualization tools preferred
JOB SPECIFIC DUTIES AND PERFORMANCE EXPECTATIONS
The following is a summary of the major job duties of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
- Conduct outbound and inbound patient outreach via phone, portal, and other communication methods to support value-based care programs.
Identify and address care gaps related to preventive screenings, chronic conditions, and quality measures associated with Population Health.
Answers phone calls to create appointments from patients and other staff members.
Document outreach care gap information accurately in the EHR.
Reviews charts and documentation to assist with coding gaps and appointment agendas.
Cross-trained to perform MOA duties.
Support quality improvement initiatives and audits as needed.
Maintains accurate and risk-stratified patient panels for physicians and APPs, serving as an extension to the clinics.
Serve as a coordinator to align the needs of the patient with appropriate members of the care team.
Identify and assist the patient with support systems and community resources.
Collaborates with and acts as a resource for other departments, physicians, advanced practice providers, nurses, and other clinicians for population health data.
- Performs other duties as assigned.
Why SOMC? You Care for Our Patients, We Care for You
At Southern Ohio Medical Center, our mission is to make a difference in the community we serve. We're committed to delivering exceptional care and that starts with our team members. When you join SOMC, you're not just starting a job. You're joining a mission.
Compensation & Benefits
- Competitive pay with quarterly market analysis
- Performance-based annual increase and bonus eligibility
- Up to 4% employer contributions to retirement plans (403(b) and Cash Balance Pension)
- Comprehensive medical, dental, and vision coverage*
- Medical and dependent care flexible spending accounts*
- Earned Wage Access - get paid before payday
- Paid Time Off bank with 3 annual sick days
- Life insurance and disability coverage*
- Tuition and certification assistance
- Club LC - discounted/free gym membership
- Employee discount and payroll deduct programs
- And many other benefit offerings!
- Available only to Full-Time and/or Part-Time Employees
Compensation & benefit eligibility is determined by employment status, position type, and hours worked. Offerings are subject to change and governed by SOMC's current plan documents and policies. Specific details will be reviewed upon hire as part of the onboarding process.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position in accordance with applicable law. A full job description is available upon request.
Thank you for your interest in Southern Ohio Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status
Southern Ohio Medical Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity, or expression, genetic information, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status or any other basis under the law.
Required
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Certificate or better in Medical Assisting
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High School or better
Required
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Credentialed Medical Asst
Preferred
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Data Analysis
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Microsoft Excel
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Typing
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Medical Terminology
Preferred
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Team Player: Works well as a member of a group
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Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Preferred
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Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
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Self-Starter: Inspired to perform without outside help
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
