Job Summary
The Production Team Member is responsible for all aspects of processing donated merchandise, including receiving, sorting, grading, and preparing items for retail sale. This role ensures donations are handled efficiently, safely, and in accordance with organizational standards, while providing excellent customer service to donors.
Key Responsibilities
The following duties are representative of the essential functions of this position. Additional duties may be assigned as operational needs require.
Donation Receiving & Donor Services
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Greet donors and assist with unloading donations, providing courteous and professional service.
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Load and unload donation trucks as needed.
Production & Processing
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Sort, inspect, categorize, and price donations according to designated departments and daily production goals.
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Hang clothing on racks and maintain stock for the retail store.
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Document donations on production sheets.
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Follow Dell Reconnect and other standard operating procedures for sorting, labeling, and stacking materials.
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Operate baling machine for material compression if assigned.
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Palletize, wrap, and track materials for transport.
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Price and move furniture to the retail sales floor.
Safety & Facility
- Maintain a clean, organized, and hazard-free work area.
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Follow all safety procedures and wear appropriate safety gear as required.
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Operate equipment safely, including forklifts (company certification required).
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Other duties as assigned.
Supervisory Duties
None.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- A criminal background check is required.
- Must be willing to accept instructions and carry them out with minimal supervision.
- Must be able to work and cooperate with others.
Education and/or Experience
All educational backgrounds accepted. Up to one month of related experience or training, or an equivalent combination of education and experience.
Minimum Requirements
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Forklift operation requires company-specific certification.
Knowledge, Skills, and Abilities
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Ability to follow written and verbal instructions.
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Basic math skills (addition and subtraction) preferred.
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Ability to work independently and as part of a collaborative team.
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Strong customer service skills and ability to work with a variety of individuals.
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Proficiency in completing assignments accurately and on time.
Core Competencies
- Donation Processing & Production
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Customer & Donor Service
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Safety Awareness & Compliance
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Accountability & Stewardship
Physical Demands
The physical demands described here are representative of those that may be encountered by an employee performing the essential functions of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is typically required to:
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Regularly required to stand and walk for extended periods throughout the shift, with frequent bending, twisting, reaching, and use of hands and arms.
- Regularly required to lift and carry up to 25 pounds; occasionally required to lift and carry up to 50 pounds. Team lift or equipment assistance is used for heavier items.
- Ability to visually inspect, sort, and grade merchandise, including distinguishing colors and condition of donated items; manual dexterity sufficient to handle, sort, and process a variety of donated goods.
- Ability to communicate effectively with donors, customers, and team members; reasonable accommodation available for alternative communication methods.
- Occasional exposure to moving machinery or elevated surfaces.
- Safety gear may be required.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
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The employee regularly works in a production/warehouse environment and may be exposed to outdoor weather, dust, lint, animal hair from donated goods, and varying noise levels.
Discrimination Reports
It is the policy of Heart of Texas Goodwill to ensure equal employment opportunity in accordance with all state and federal regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment and pregnancy), national origin, disability, age (40 years old or more), genetic information, military status, or veteran status is illegal. Any employee who believes they have been discriminated against may file a complaint with the Compliance Officer.
Point of Contact: Compliance Officer | 1700 S New Road, Waco TX 76711 | 254-753-7337 ext. 450 | [email protected]
