Description:
North Pittsburgh Oral Surgery is seeking a dynamic, results-driven Practice Operations Manager to lead front
office operations and elevate the patient and team experience across our practice. This role is responsible
for supervising, developing, and performance-managing our Patient Care Coordinator (PCC) team while
ensuring operational excellence, compliance, and alignment with NPOS standards.
This position is ideal for an experienced healthcare leader who thrives in a fast-paced, high-performance
environment and takes genuine pride in developing people, driving results, and delivering exceptional
patient and referral partner experiences. The Practice Operations Manager serves as a key partner to
Surgeons and organizational leadership, maintaining a collaborative, patient-centered, and high-performing
environment.
At NPOS, we believe exceptional patient care begins with exceptional people. Behind every great patient
experience is a team operating with discipline, teamwork, and a commitment to doing the right thing.
Why Join North Pittsburgh Oral Surgery
At NPOS, we believe a strong culture creates exceptional patient care. Our culture is built on teamwork,
respect, accountability, and a shared commitment to excellence. We invest in our team members and foster
an environment where individuals feel valued, supported, and empowered to grow professionally.
Requirements:
What You’ll Do
-
Oversee the daily operations of the Patient Care Coordinator team, ensuring consistent adherence
to NPOS standards and service excellence
-
Lead onboarding, training, and ongoing professional development of all front office staff
-
Ensure delivery of exceptional customer service to patients, families, and referring providers at
every point of interaction
-
Collaborate with Physicians and Clinical Management to align scheduling priorities with operational
capacity and patient care goals
-
Lead full-cycle recruitment, interviewing, and onboarding of Patient Care Coordinators in
partnership with the Regional Manager and Clinical Leadership
-
Conduct structured 90-day and annual performance reviews with documented feedback and
development goals
-
Administer corrective and disciplinary action when necessary, with thorough documentation and
consistent policy application
-
Build and sustain trusted referral partner relationships, serving as a visible ambassador for the
practice
-
Manage front office electronic systems, vendor relationships, and routine maintenance coordination
-
Oversee cost-effective procurement of business supplies and equipment, ensuring budget alignment
-
Manage and maintain accurate cosmetic injectable inventory across office locations
-
Coordinate facility repairs and maintenance to ensure a safe, professional patient environment
-
Prepare and deliver operational reports as directed by the Regional Manager
-
Maintain rigorous compliance with OSHA, DEA, HIPAA, and all NPOS policies and procedures
-
Serve as the primary escalation point and daily resource for the front office team, maintaining
operational continuity
What We’re Looking For (Qualifications)
-
Minimum 1–2 years of supervisory or management experience in a healthcare or medical office
setting
-
Comprehensive knowledge of front office operations, scheduling systems, and healthcare
compliance standards
-
Demonstrated success in staff training, coaching, and performance management
-
Proven experience working in direct partnership with physicians and senior organizational
leadership
-
Exceptional organizational, communication, and leadership capabilities
-
Polished professional presence with an unwavering commitment to patient-centered service
excellence
Preferred Qualifications
-
Experience in oral surgery, dental specialty, or multi-location healthcare environments
-
High proficiency in practice management software; DSN platform experience strongly preferred
-
Experience managing referral partner relationships and community-level outreach
-
Familiarity with inventory management, vendor coordination, and budget oversight
-
Strong conflict resolution, disciplinary documentation, and employee relations skills
Professional Attributes We Value
-
Confident, composed leadership presence with the ability to earn trust across all levels of the
organization
-
High level of accountability, ownership, and operational discipline
-
Genuine investment in the growth and success of each team member
-
Solutions-oriented mindset with resilience under pressure
-
Team-first approach with strong cross-functional collaboration skills
-
Commitment to continuous improvement and service excellence
-
Alignment with NPOS values: Do the Right Thing. Reach for Excellence. Achieve Through Teamwork.
