IMPORTANT:
This position REQUIRES some level of established performance background (theatre/acting, movement, interpretive arts, public speaking, informal education, music, or other). This is a firm requirement, and your resume should clearly show this experience.
Interactive Crew
Job post summary
Pay: $13.00 - $14.00 hourly
Venue Description
Atlas9, a fictitious 90s movie theater, has been inexplicably transformed - where scenes from “forgotten films” of the 90s have materialized and come to life. Over 45k square feet set the scene for this immersive playground, where visitors can dive into dynamic installations, conspire with performers, and explore the interactive environment to unfold the mysterious narrative. Boasting three food and beverage concepts, a 240 seat movie theater style auditorium, two additional live performance spaces, a full retail shop, and of course a classic movie theater arcade, Atlas9 is the Midwest’s premiere narrative-driven immersive art experience.
Each visit offers a thrilling quest where unique movies have merged with reality, giving guests the lead role in this engaging adventure. Three narrative arcs are available to explore which means that no two trips will be alike. Tech wearables allow guests to interact with the environment in unique and unexpected ways while staff and performers can help direct the action. Atlas9 will be hosting events ranging from sing-a-longs to touring bands to wedding receptions to corporate retreats and team buildings.
Located next to the Legends area in KCK, Atlas9 will be near the new Margaritaville resort, KC Homefield Sports complex, Great Wolf Lodge, and Children’s Mercy Park.
If you’re a strategic thinker with a creative edge, and you thrive in fast-paced environments centered in customer experience, this is the role for you.
Job Summary
Atlas9 Interactive Crew Members serve as both character performers and guest-facing providers of unique, one-of-a-kind hospitality. This role combines immersive and interactive performance, crowd control, and guest service duties. You’ll portray composite characters such as circa-1990s movie theater crew, or shadowy government agents and troubleshooters, and stay in character while helping guests safely enjoy the space.
You must be able memorize Atlas9 story beats and lore, and improvise within a highly-structured, narrative interactive framework. You must also be comfortable in basic costumes, be willing to interact with a wide variety of people, and be flexible with daily assignments,
Interactive Crew Member Responsibilities
- Ensure the safety of guests, teammates, and the Atlas9 facility at all times.
- Provide unique, one-of-a-kind hospitality to all guests, as a character within an established storyline.
- Understand and be able to involve guests in the pre-developed lore and narrative storyline, and drive the experience by encouraging guests to partake in the Atlas9 gamification system.
- Learn and retain detailed knowledge of building layout, understanding of guest flow within the space, and location of safety equipment and emergency exits.
- Assist guests with locating and operating digital interactives within the space. Understand the expected function of all devices and recognize when there may be inconsistencies in system operation.
- Be familiar with all ticketing options, operation of the reservation system, and point of sale devices.
In-Character Performance and Roleplay Expectations
- Portray a composite character with a specific persona within the immersive world of Atlas9, and be able to be in character for extended shifts.
- Stay in character during guest interactions, adjusting attention, tone, behavior, and energy based on guest reactions and situational context.
- Use improvisation to enhance the guest experience while keeping interactions consistent with story rules and narrative tone.
- Engage in light physical performances such as setpieces, sketches, or skits, and use proper performance practices (staging, posture, projection, voice work, etc.) to support immersive storytelling.
- Understand and continue learning the overarching narrative of the experience, and be prepared to recall this information for guest interactions.
Gameplay and Experience Facilitation
- Guide guests through interactive experiences, art installations, and interactive digital puzzles, explaining objectives, assignments, and outcomes.
- Assist guests with technology operation, ensuring understanding and use processes.
- Monitor progress, provide gentle hints or corrections, and keep the experience moving without being invasive or spoiling discoveries.
- Maintain narrative flow and adjust for guests with varied needs (kids vs. adults, tech savvy vs. new users, etc.).
Safety, Security, and Crowd Management
- Supervise zones and rooms to ensure guest safety and rule compliance.
- Prevent, report, and deescalate disruptive behavior in a calm, guest-friendly manner.
- Monitor capacity and flow to ensure environments are not overcrowded or dangerous.
- React quickly to technical issues or guest discomfort, notifying leadership and tech support as needed.
- Respond to facility cleaning needs with speed and safety (spills, litter and refuse, damaged exhibitry, etc.).
Guest Expectations and Education
- Clearly and enthusiastically explain the story, technology, and mechanics behind the experience without breaking immersion.
- Be knowledgeable about the venue’s theme, history, technology, and frequently asked questions to provide accurate answers.
- Engage guests of all ages in an exclusive, interesting, approachable tone.
Maintenance of Space and Exhibits
- Perform light cleaning, resetting, and sanitizing of floors, surfaces, costumes, and props as needed.
- Report technical issues or damaged elements to the appropriate member of leadership promptly.
- Assist with costume upkeep and backstage area tidiness as needed.
Guest Experience Responsibilities
- Provide warm, engaging, and knowledgeable service to guests at all times.
- Address guest inquiries or feedback with professionalism and efficiency.
- Maintain a high standard of appearance for all areas while onsite.
- Assist all other teammates with effective delivery of the Atlas9 narrative experience to guests.
Qualifications
Required:
- Some level of performance background: theatre/acting, movement, interpretive arts, public speaking, informal education, music, or other. This is a firm requirement, and your resume should clearly show this experience.
- Strong verbal communication skills.
- Ability to remain in character for extended periods and fully commit to narrative integrity.
- Comfortable using and explaining interactive technology (touch displays, terminals, RFID devices, etc.).
- Ability to traverse the space for several hours at a time, including room to room, some uneven “amusement” surfaces (crawlspaces or other tight areas), and light lifting and carrying.
- Reliable transportation to the Legends area of Kansas City, Kansas.
- The ability to work weekends, evenings, and holidays.
Preferred:
- Background in historical or institutional interpretation, immersive theatre, improve, LARP, escape rooms, or themed attractions.
- Experience in guest-facing roles such as museum guide, historical performer, tour operator, or interactive exhibit facilitator.
- First aid or safety training is a plus.
- Fluency in multiple languages, or American Sign Language proficiency a bonus
Work Environment & Physical Demands
- Must be able to stand and walk for long periods of time.
- Ability to lift up to 60 pounds, bend, reach, and climb ladders.
- Comfortable working in a busy, high-energy environment with variable noise levels.
- Ability to operate computers, printers, scanners, and POS terminals.
Job Type: Full Time/Part Time
Benefits:
- Full time employees have access to health insurance after 90 days.
Shifts:
- Up to 8 hour shift
- Day and evening shifts
Job Types: Full-time, Part-time
Pay: $13.00 - $14.00 per hour
Benefits:
- Flexible schedule
- Health insurance
Work Location: In person
