Position Overview
FENG CHA is seeking a highly organized, proactive, and relationship-driven Franchise Onboarding & Success Coordinator to join our growing corporate team.
This position serves as the primary point of contact for franchisees throughout the onboarding, development, and store opening process. The ideal candidate will guide franchisees from franchise signing through grand opening while coordinating with internal departments, vendors, and external partners to ensure a smooth and successful launch.
This role combines project management, franchise support, operational coordination, and relationship management. Success in this position requires strong communication skills, attention to detail, the ability to manage multiple projects simultaneously, and a genuine passion for helping franchisees succeed.
Key Responsibilities
Franchisee Onboarding & Store Development
- Serve as the primary point of contact for new franchisees throughout the onboarding and store development process.
- Guide franchisees through key milestones including site selection, lease execution, permitting, construction, training, and store opening preparation.
- Ensure development timelines remain on schedule and proactively identify potential delays or roadblocks.
- Coordinate communication between franchisees, vendors, consultants, and internal departments.
Project Coordination & Documentation
- Utilize Delightree, and other systems to manage development workflows, track progress, maintain required documentation, and ensure project visibility.
- Maintain franchise agreements, leases, insurance records, compliance documents, and opening checklists.
- Monitor project milestones and provide regular status updates to leadership and franchisees.
Compliance & Administrative Support
- Oversee franchisee compliance requirements, including annual insurance renewals and required documentation.
- Monitor compliance with company policies, procedures, operational standards, and brand requirements.
- Assist franchisees in understanding and fulfilling contractual obligations.
New Store Opening Support
- Coordinate and track all activities related to new store openings.
- Ensure franchisees complete all required training, operational preparation, and opening requirements.
- Support opening readiness reviews and help ensure successful store launches.
Franchisee Success & Support
- Provide ongoing support and guidance to franchisees by answering questions, resolving issues, and connecting them with appropriate resources.
- Develop and maintain onboarding guides, operational resources, checklists, and training materials.
- Build strong working relationships with franchisees and serve as a trusted resource throughout their ownership journey.
Vendor & Partner Coordination
- Maintain relationships with approved vendors and service providers.
- Coordinate vendor support and communication for franchisees as needed.
- Assist in resolving vendor-related challenges during development and opening phases.
Qualifications
- Bachelor’s degree preferred.
- Experience in franchising, project coordination, customer success, operations support, hospitality, restaurant, retail, or related industries preferred.
- Exceptional communication and relationship-building skills.
- Strong organizational skills with the ability to manage multiple projects simultaneously.
- Self-motivated, dependable, proactive, and able to work independently.
- Strong attention to detail and follow-through.
- Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
- Experience reviewing development timelines, or compliance documentation is a plus.
Preferred Characteristics
- Project management mindset.
- Customer-service oriented with strong interpersonal skills.
- Comfortable working in a fast-paced, growing franchise organization.
- Ability to balance administrative responsibilities with relationship management.
- Strong problem-solving and critical-thinking skills.
Benefits & Compensation
- Competitive salary
- 401(k)
- Health Insurance
- Paid Time Off (PTO)
- Career growth opportunities within a rapidly expanding franchise organization
At FENG CHA, we are committed to helping our franchisees succeed. If you enjoy building relationships, coordinating complex projects, and helping entrepreneurs achieve their goals, we encourage you to apply.
Pay: $45,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) 4% Match
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Referral program
Application Question(s):
- Do you have experience working directly with franchisees, business owners, or independent operators?
- How many active projects or clients have you managed simultaneously in a professional setting?
- Have you ever coordinated a new store opening, client onboarding process, implementation project, or similar multi-step project?
- How comfortable are you serving as the primary point of contact for clients, franchisees, or business owners?
- This role requires regularly following up with franchisees, landlords, contractors, vendors, and internal teams to keep projects moving. How comfortable are you with holding others accountable and following up repeatedly when necessary?
- What is your desired salary range for this position?
- This position is based in Dallas, Texas and requires on-site work.
If you are not currently located in the Dallas–Fort Worth (DFW) area, please let us know your relocation plans and expected timeline. Please note that relocation assistance is not available for this position.
Work Location: In person
