Job Summary:
The Order/RGA Processor processes orders/rga in a timely and efficient manner with a focus on the release of orders to our warehouse teams. Constantly look for areas for efficiency improvement, and achieve higher level of customer satisfaction. Process orders/rga’s accurately to ensure shipments are accurate, efficient and timely including but not limited to product match specifications, data entry, back orders, cost effective freight or local pick up. The objective is to process orders/rga with a focus on providing exemplary customer service.
Major Duties and Responsibilities:
-
Same day processing of orders. 72-hour processing of rga.
-
Maintain the daily open order report to ensure orders are being released.
-
Communicate with the shipping department regarding shipment changes and cancellations.
-
Communicate with the inside sales team and/or outside sales rep agencies.
-
Identifies and contacts customer regarding discrepancies in orders/rga.
-
Work with team to ensure the entire order processing function is running efficiently.
-
Maintain the process flow of backorders and hold for release.
Critical Success Factors:
-
Monitor actionable metrics to ensure the order processing function is running efficiently
-
Utilize tools that automatically extract, classify and validate order data
-
Maintenance and processing of backorder files, pending files and hold for release files
Requirements:
-
Effective communication written and verbal communication skills.
-
Must be highly detail oriented.
-
Great organizational skills.
-
Data processing speed and accuracy.
-
Team player.
-
Ability to multi-task
-
Ability to work overtime
-
Ability to think outside the box
-
Working knowledge of Microsoft Word and Excel.
-
Experience with EDI situations from a user perspective a plus.
We recognize people as our most valuable asset. Our competitive salary and benefits package includes: paid time off; medical & dental coverage (including family coverage), vision, life, 401(k); tuition assistance; and continuous training and development. For immediate consideration, please e-mail your resume to: hr@ waclighting.com Given the high volume of responses, only qualified candidates will be contacted.
WAC is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, genetics, or any other protected characteristic. In addition to federal law requirements, WAC complies with applicable state and local laws governing non-discrimination in employment in all of its locations. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, recall, transfer, leaves of absence, compensation, and training.
Please note, all responsibilities outlined in the above job description are subject to change as needed. All efforts will be made to ensure proper notice is given for changes in responsibilities.
