About Us
FIND Real Estate is one of New York City’s largest and most dynamic real estate brokerages. Home to over 1,000 licensed professionals and growing, we attract and retain great agents by offering high-split commissions, dependable support, and opportunities for advancement in residential sales, rentals, new development, and investment properties.
Position Summary
We are seeking an experienced Chief Operating Officer (COO) to take us into our next phase of growth. This individual will manage day-to-day business functions, lead department heads, and build scalable systems to drive long-term strategic growth.
Reporting directly to the CEO, the COO will be a key member of the executive leadership team, responsible for translating strategic vision into operational execution. This role requires a strong real estate background, proven leadership experience, and the ability to be both strategic and hands-on in improving company performance and agent experience.
Key Responsibilities
Operations & Leadership
- Develop and implement systems and procedures to improve company productivity; establish clear goals, KPIs, and accountability structures
- Monitor key operating metrics; identify operational bottlenecks and implement solutions
- Manage leadership and accountability across all departments: Recruitment; Agent Services; Marketing; Operations; Finance; Technology; Compliance; Training & Development
- Conduct regular meetings and performance reviews with team leaders
- Recruit, hire, and retain top operational talent
- Ensure compliance with New York real estate regulations and licensing requirements
Growth & Strategy
- Partner with the CEO on company strategy and execution
- Identify opportunities for expansion, partnerships, and new revenue streams
- Assist in evaluating M&A opportunities and brokerage acquisitions
- Help build infrastructure capable of supporting significant future growth
Agent Experience
- Drive agent onboarding, retention, and ongoing training and engagement programs
- Ensure agents receive exceptional support and service
- Develop systems that help agents become more productive and successful
Financial Management
- Work closely with finance and accounting teams to manage budgets and profitability
- Analyze departmental performance and return on investment
- Create reporting systems and dashboards for leadership
Technology & Innovation
- Oversee implementation and adoption of brokerage technology
- Drive operational automation and process improvement initiatives
- Evaluate and implement tools that improve agent productivity and company efficiency
Qualifications
Required
- 7+ years of leadership experience in real estate brokerage, operations, proptech, or a related field
- Proven track record scaling operations in a high-growth environment
- Experience managing leadership teams of 10+
- Familiarity with CRM, recruiting, marketing automation, and brokerage management platforms
- Deep understanding of residential real estate sales and rentals
- Excellent leadership, communication, and organizational skills
- NY State Real Estate Salesperson or Broker license
- Bachelor's degree required; MBA preferred
Preferred
- Experience managing a brokerage with 500+ agents
- Experience integrating acquisitions or mergers
- Strong financial acumen, including P&L management and budgeting
- Knowledge of New York City real estate markets, licensing, and compliance
- MBA or related advanced degree
What Success Looks Like
Within the first 12 months, the COO will:
- Create clear accountability and KPI systems
- Build leadership infrastructure capable of supporting substantial future growth
- Strengthen recruiting, retention, and agent support initiatives
- Increase company profitability through operational improvements across all departments
- Help position FIND Real Estate as the premier independent brokerage platform in New York City and beyond
Compensation
- Competitive Base Salary
- Performance Bonus
- Equity / Profit Participation Opportunities for Exceptional Candidates
- Health Benefits
- Growth Opportunities within a rapidly expanding organization
Location
This is an in-office/hybrid role based in New York, NY
To Apply
Apply directly on Indeed by sharing your resume and a brief response to the following prompts:
1. Please describe your relevant operations experience in real estate or a related professional service.
2. Why are you interested in working with FIND Real Estate?
We look forward to hearing from you!
Job Type: Full-time
Pay: From $150,000.00 per year
Benefits:
- Employee discount
- Health savings account
- Paid time off
- Professional development assistance
Application Question(s):
- 1. Please describe your relevant operations experience in real estate or a related professional service.
- 2. Why are you interested in working with FIND Real Estate?
Education:
Experience:
- Real estate sales: 5 years (Preferred)
- Real estate administrative: 3 years (Preferred)
- Operations management: 5 years (Preferred)
- NYC real estate: 3 years (Preferred)
- Market analysis: 3 years (Preferred)
- CRM software: 3 years (Preferred)
- Recruiting: 3 years (Preferred)
- Acquisition strategy: 3 years (Preferred)
License/Certification:
- Real Estate License (Required)
- Real Estate Broker (Preferred)
Location:
- New York, NY 10018 (Preferred)
Ability to Commute:
- New York, NY 10018 (Required)
Work Location: In person
