About New Pedego
New Pedego is entering an exciting new chapter as we rebuild and strengthen one of the most recognized brands in the electric bike industry. As a company with a long-standing dealer network and a passionate rider community, we are focused on stabilizing operations, improving processes, and positioning the business for strategic growth over the next three years.
While many of our employees have been with the company for years, we pride ourselves on low turnover. We have recently downsized following an acquisition and are operating with a lean, highly accountable team. This is a unique opportunity to join a company that feels like a startup again — where flexibility, ownership, and initiative matter.
Position Overview
We are seeking an experienced and highly organized Account Manager to serve as a key point of contact for both our dealer network and direct-to-consumer customers.
This role wears many hats. You will manage dealer accounts, process B2B and D2C orders, collect payments, and handle inbound calls across both our dealer-facing and customer-facing phone lines. You will play a critical role in maintaining relationships, ensuring smooth order flow, and delivering a consistent professional customer experience.
If you thrive in a fast-paced environment, enjoy problem-solving, and can confidently make independent decisions, this role offers meaningful responsibility and direct impact.
Key Responsibilities
- Serve as the primary point of contact for dealer and customer inquiries
- Manage inbound calls across both dealer-facing and customer-facing phone lines
- Handle and resolve customer and dealer escalations with professionalism, sound judgment, and a solutions-oriented approach
- Receive, review, approve, and process B2B dealer orders
- Process and monitor direct-to-consumer (D2C) Shopify orders
- Manage assigned dealer accounts and build strong working relationships
- Collect payments and monitor account status
- Utilize Zendesk CRM and ticketing system to manage cases and communications
- Maintain accurate account records and documentation
- Support day-to-day administrative functions as needed
- Exercise sound judgment in resolving issues independently
Qualifications
- 5+ years of customer service experience required
- Sales or account management experience strongly preferred
- Strong problem-solving skills with the ability to think critically and act independently
- High level of professionalism and composure when working with customers and dealers
- Excellent communication skills (phone, email, and written)
- Experience with CRM/ticketing systems (Zendesk experience preferred)
- Proficient in Microsoft Office, particularly Excel
- Strong organizational skills and attention to detail
- Comfortable working in a lean, evolving environment where responsibilities may expand
Why Join New Pedego?
This is more than a traditional customer service role. You will be part of a lean team rebuilding and strengthening a nationally recognized brand. Your work will directly impact dealer relationships, customer satisfaction, and the company’s next phase of growth.
If you are dependable, solutions-oriented, and ready to take ownership in a growing organization, we encourage you to apply.
Pay: $70,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Fountain Valley, CA 92708
