Overview
Join our dynamic equipment team as a Service Writer, where your enthusiasm and mechanical knowledge will drive exceptional customer experiences. In this vital role, you will act as the bridge between our valued customers and our skilled technicians, ensuring smooth communication and efficient service delivery. Your energetic approach will help foster trust, and promote vehicle maintenance that keeps our customers’ vehicles running at peak performance. This paid position offers an exciting opportunity to combine your passion for equipment with outstanding customer service skills in a fast-paced environment.
Responsibilities
- Greet customers warmly and listen attentively to understand their equipment concerns and service needs
- Write detailed service orders by accurately documenting customer descriptions, equipment issues, and requested repairs
- Coordinate with technicians to prioritize repairs, estimate timeframes, and ensure timely completion of service
- Provide clear explanations of recommended services, estimates, and repair procedures to customers
- Manage cash handling and processing of payments efficiently and accurately
- Maintain comprehensive records of all service transactions, work orders, and customer interactions
- Submit all warranty and insurance claims using dealership software.
Qualifications
- Proven dealership experience or background in equipment service management is highly preferred
- Strong mechanical knowledge with familiarity in equipment repair, diagnostics, and maintenance
- Experience working as a service technician or in equipment repair enhances your ability to communicate technical details effectively
- Excellent customer service skills with the ability to build lasting client relationships
- Excellent computer skills, with the ability to learn new programs as needed
- Ability to handle cash transactions accurately while maintaining a professional demeanor
- Mechanical aptitude combined with strong organizational skills to manage multiple service orders efficiently
- Works closely with the parts department and learns parts processes and procedures to ensure smooth repair completion.
- Rotating Saturdays are mandatory.
- Must be highly dependable and a team player.
Embark on a rewarding career where your equipment expertise meets your passion for delivering exceptional customer care. We’re committed to supporting your growth in a vibrant environment that values energy, transparency, and professionalism.
Pay: From $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
