Job Summary
We are seeking a detail-oriented Service and Dispatch Representative to join our team. This position is responsible for coordinating technician schedules, dispatching service calls, and providing hands-on support in the field as needed.
Responsibilities
- Schedule and dispatch HVAC technicians to service, installation, or maintenance jobs.
- Answer calls, take service requests, and provide job updates.
- Communicate clearly with technicians about job details and customer needs.
- Assist with basic field work when needed, such as checking systems or simple troubleshooting.
- Create and manage work orders, update job statuses, and enter service details in QuickBooks.
- Handle invoicing from other departments, ensuring all charges are accurate and processed in a timely manner.
- Work closely with the service manager and team to keep daily operations organized and efficient.
Requirements
- Prior experience in dispatching, customer service or administrative support is preferred
- Knowledge of troubleshooting techniques or hands-on experience in a field service role is an advantage.
- Familiarity with QuickBooks and Proficient Microsoft Office (Word, Excel, Outlook)
- Strong communication and organizational skills
- Ability to multitask in a fast-paced environment
- Comfortable working both in the office and occasionally in the field
- Team player with a positive attitude and attention to detail
- Valid driver’s license required
This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required by the senior management.
Job Type: Full-time
License/Certification:
- Guam Driver's License (Required)
Ability to Commute:
- Tamuning, GU 96913 (Required)
Work Location: In person
