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PC Technician I

SCP Distributors LLC -
Covington, LA

Job Details

Full-time

Benefits

Paid parental leave
Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Vision insurance
401(k) matching
Employee discount
Opportunities for advancement
Life insurance
Prescription drug insurance

Qualifications

Knowledge management
Technical documentation
Windows
Software installation
User training (technical support)
Desktop (troubleshooting support)
Computer management
Microsoft Teams
TeamViewer
Microsoft 365 support
Desktop administration
Microsoft Dynamics
Video conferencing systems operation
Active Directory management

Full Job Description

Looking to work for the best in the industry?
Look no further than POOLCORP, the world's leading distributor of outdoor living products. With over 445 Sales Centers in 13 countries and a team with more than 6,000 dedicated employees, we are committed to meeting the needs of our customers with pride and professionalism. Our network includes SCP Distributors, SCP Distributors International, Superior Pool Products, National Pool Tile, Pinch A Penny, and Horizon Distributors.

Why join POOLCORP?
We offer a wealth of opportunities for career growth and advancement, with comprehensive training programs to support your success. As a company, we value integrity, trust, diversity, and innovation, and we strive to foster a family-oriented, hometown culture that is supported by our strong, stable, and growing business. Join us today and experience the best of both worlds!

So, end your job search here – at POOLCORP – Where Outdoor Living Comes to Life!

You want Benefits? You’ve got it! Our generous benefits package includes:

Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs

401 (k) with generous company match

13 days of paid time off (PTO) & 8 Paid Holidays (NOTE: PTO increases with tenure!)

100% employer paid Life Insurance and Long-Term Disability Insurance

Paid Parental Leave

Fully Funded Tuition Education Programs

Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance

Employee Stock Purchase Plan

Employee Discounts and much more!

What to Expect:

A professional IT Technician with experience (Full or Contract) in a large company enterprise support role, help desk / support call center experience, and / or onsite repair or other technical support position. PC Techs will install, troubleshoot, and repair computer systems, hardware, and computer peripherals. Technician needs to display a working knowledge of existing POOLCORP support technologies. Looked-for skill set should include advanced troubleshooting strategies, desire to learn and implement innovative technologies, competent and efficient communication with users (ability to use simple explanations), and an aptitude for flexibility and multi-tasking in a challenging environment.

On a daily basis our PC Technician I:

Technician will be expected to manage a comparable case assignment load – as assigned by management.

Technician must be able to work independently in an efficient manner until case it completed to user satisfaction.

Technician may be assigned by senior technician/leadership to work on various small project(s), or parts of larger project(s), and is expected to drive progress to complete the necessary work.

Technician must be able to prepare and image machines for field deployment.

Technician must be familiar with replacing internal components of computer assets.

Technician must be familiar with software installation and required maintenance.

Technician must be able to troubleshoot issues in multiple support disciplines at the same time and ensure work is completed to the satisfaction by senior PC Techs and other IT management.

Technician will represent POOLCORP IT in all situations in the best possible ways – and serve as a guide to those around them, setting an example of superior user support.
Technician will be required to report on site daily to the IT Headquarters in Covington, Louisiana.

What You Will Need:

Minimum 1-year experience supporting a Microsoft centric PC environment.

Understanding of how to troubleshoot issues within Active Directory

Working knowledge of Microsoft Teams, O365, Dynamics

Working knowledge of Citrix Remote Desktop and streaming applications

Working knowledge of Windows 10 / 11

Working knowledge of Microsoft O365

Working knowledge of TeamViewer, VNC, and other remote assistant services

Must be able to document progress on case work, projects, and develop documentation to assist in training of other technicians and knowledge share (KB database creation)

Demonstrated verbal and written communications skills, organizational skills, and the ability to learn and incorporate emerging technologies.

Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions.

All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized.

POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer – By Choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.

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