Department
STUDENT SUPPORT (SB-SUPP-IUSBA)
Department Information
The Accessible Educational Services (AES) and Student Counseling Center (SCC) within Student Engagement are committed to promoting student success by providing comprehensive accessibility, mental health, and student support services. Through a collaborative and student-centered approach, the department works to ensure equitable access to educational opportunities while fostering student well-being, resilience, and academic achievement. Staff partner with faculty, administrators, and campus stakeholders to remove barriers to success, coordinate individualized support services, and create a campus environment that empowers all students to reach their educational goals.
Job Summary
Department Specific Responsibilities
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Serves as a key member of the Student Engagement team by supporting students through Accessible Educational Services and the Student Counseling Center.
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Coordinates disability accommodations, assists students experiencing academic or personal challenges, provides counseling, case management, and resource referrals, and promotes student wellness through outreach, education, and collaborative partnerships.
- Works closely with faculty, staff, and community partners to ensure students have equitable access to campus resources that support persistence, achievement, and overall success.
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Serves as a primary resource for students seeking disability accommodations, guiding them through the interactive process and coordinating appropriate academic accommodations in accordance with the Americans with Disabilities Act (ADA), Section 504, and university policy.
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Coordinates and supports daily operations of Accessible Educational Services, including intake appointments, documentation review, accommodation implementation, and communication with faculty and campus partners.
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Assists in coordinating services and outreach initiatives for the Student Counseling Center, helping connect students with counseling resources, crisis response services, and wellness programming.
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Provides counseling, case management, and follow-up for students experiencing academic, behavioral, mental health, or personal challenges by coordinating support across campus departments.
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Collaborates with faculty, staff, and university leadership to ensure timely implementation of accommodations and coordinated student support plans.
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Develops and delivers presentations, workshops, and outreach programs promoting disability awareness, student wellness, mental health resources, and accessibility services.
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Maintains confidential student records and documentation in compliance with FERPA, ADA, HIPAA (where applicable), and university policies.
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Assists with assessment, reporting, and analysis of student utilization, accommodation requests, and counseling service trends to support continuous improvement and strategic planning.
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Serves on campus committees focused on student success, accessibility, retention, wellness, and behavioral intervention.
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Assists the Director with policy development, operational improvements, and strategic initiatives supporting Accessible Educational Services and the Student Counseling Center.
General Responsibilities
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Develops and implements programs and initiatives that offer support for students in crisis, facing adversity or challenges, or who belong to an under-represented or minority student population.
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Interfaces directly with students by attending student programming events, advising student organization leaders, meeting 1-on-1 to discuss support needs, and gathering satisfaction feedback from student participants to implement into future student services initiatives and objectives. Places an emphasis on confidentiality of student concerns, university policy compliance, and a culture of care within all direct student interactions.
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Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student support goals, often coordinating funding to sponsor student programs and initiatives.
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Projects outcomes for support services offered at the program, department/division, or campus level. Measures and evaluates effectiveness of student support initiatives against projected outcomes; regularly prepares reports on impact to students and budget and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.
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Serves on committees and performs student support research across the field of higher education and at peer institutions to identify and recommend best practices.
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Plans and coordinates communications for student support initiatives to ensure student participation, inclusion, and engagement.
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May provide guidance to other student support staff; makes process recommendations to manager for improved delivery of service.
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
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Bachelor's degree in education, public affairs, public health, counseling, social work, business, or related field.
Preferred
Master's degree in higher education, student affairs, Counseling, Social Work, Rehabilitation Counseling, Psychology, Special Education, or related field.
WORK EXPERIENCE
Required
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2 years in student services, higher education, social work, counseling, law, or related field.
Preferred
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3 years of progressively responsible experience in disability services, student affairs, counseling services, behavioral intervention, case management, or a related higher education environment.
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Experience determining and implementing reasonable accommodations for students with disabilities.
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Experience supporting students experiencing mental health, behavioral, academic, or personal challenges.
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Experience collaborating with faculty and campus partners to resolve complex student situations.
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Experience planning and delivering student outreach, wellness, accessibility, or educational programming.
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Experience analyzing service data, preparing reports, and recommending operational improvements.
LICENSES AND CERTIFICATES
Preferred
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Licensed Mental Health Counselor in the State of Indiana or able to obtain licensure within 2 years from date of hire.
SKILLS
Required
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Proficient communication skills.
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Maintains a high degree of professionalism.
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Demonstrates time management and priority-setting skills.
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Demonstrates a High commitment to quality.
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Possesses flexibility to work in a fast-paced, dynamic environment.
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Seeks to acquire knowledge in the area of specialty.
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Highly thorough and dependable.
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Demonstrates a high level of accuracy, even under pressure.
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Demonstrates ability to maintain confidential information.
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Ability to simultaneously handle multiple priorities.
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Demonstrates excellent judgment and decision-making skills.
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Demonstrates customer service skills.
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Knowledge of student development, counseling, or career development theories and practices.
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Knowledge of current needs and trends of student populations.
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Ability to advise students individually and in groups on student-related matters.
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Ability to build strong partnerships with students and other university departments.
Preferred
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Knowledge of the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, FERPA, and best practices in disability services.
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Understanding of mental health resources, crisis intervention principles, and student wellness programming within higher education.
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Demonstrated ability to manage sensitive situations with professionalism, empathy, discretion, and sound judgment.
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Excellent interpersonal, conflict resolution, and relationship-building skills with student populations.
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Strong presentation and facilitation skills with experience delivering educational workshops or training.
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Ability to collaborate effectively with faculty, staff, healthcare providers, and community agencies.
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Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
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Experience utilizing case management, electronic health record, or student information systems.
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Additional Information
Salary Range: $46,000 - $53,000.00 per year
Work Location
IU South Bend Campus
South Bend, Indiana
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
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Comprehensive medical and dental insurance
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Health savings account with generous IU contributions
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Healthcare and dependent care flexible spending accounts
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Basic group life insurance paid by IU
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Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death and dismemberment insurance
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Base retirement plan with generous IU contributions, subject to vesting
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Voluntary supplemental retirement plan options
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Tuition subsidy for employees and family members taking IU courses
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10 paid holidays plus a paid winter break each year
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Generous paid time off plans
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Paid leave for new parents and IU-sponsored volunteer events
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Employee assistance program (EAP)
Learn more about our benefits by reviewing the IU Benefit Programs Brochure.
Job Classification
Career Level: Career
FLSA: Exempt
Job Function: Student Services
Job Family: Student Support
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Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.
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Contact Us
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Telephone: 812-856-1234
