Gladstone, OR | Honda | Trusted brand | Service Drive | Administrative | Customer Service | Career path | Veterans encouraged to apply | $20 - $24/hr
Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.
At Swickard Honda of Gladstone, the service drive runs on trust, communication, and a team that supports each other. The Service Drive Assistant is the connective tissue of that operation - handling the phones, the cashier, the paperwork, and the floor coverage that keeps everything moving smoothly for guests and advisors alike.
WHAT YOU'LL DO
- Answer incoming service department phone calls - directing guests to the right advisor, answering basic service questions, and delivering a warm, professional first impression
- Process guest payments at the cashier - handling transactions accurately and efficiently at vehicle pickup
- Complete loaner vehicle agreements - verifying documentation, processing check-outs and check-ins, and maintaining accurate loaner records
- Process we-owe agreements - documenting and tracking outstanding commitments to guests with accuracy and follow-through
- Cover for service advisors during lunch breaks, sick days, and peak periods - stepping in to support guest communication and workflow continuity
- Move vehicles on and off the service drive - staging completed vehicles for guest pickup and pulling incoming vehicles into the service lane
- Retrieve finished vehicles from the lot and service bays - keeping the drive clear and the operation flowing
- Support the service team with general administrative tasks and guest coordination as needed throughout the day
WHAT WE'RE LOOKING FOR
- Previous customer service, administrative, hospitality, or front-desk experience preferred
- Comfortable on the phone - clear, friendly, and professional with every caller
- Detail-oriented and accurate with paperwork - loaner agreements, we-owes, and cashiering require precision
- Adaptable and calm under pressure - this role shifts between desk work and drive coverage throughout the day
- Valid driver's license with a clean driving record - required, as vehicle movement is part of the daily responsibilities
- Reliable and punctual - the service team and our guests count on you to show up and be ready
- A hospitality mindset - every guest interaction, whether on the phone or in person, reflects the standard we hold ourselves to
WHAT WE OFFER
- $20 - $24/hr
- Medical, dental, and vision insurance
- Life insurance and supplemental coverage options
- Paid time off and paid holidays
- On-the-job training - we'll set you up for success from day one
- A natural stepping stone toward a service advisor role - this position builds the exact foundation advisors need
- Employee vehicle purchase and service discounts
- A supportive, team-oriented culture where your reliability and care for the guest are genuinely valued
WHY SWICKARD HONDA OF GLADSTONE
- Honda's loyal, high-volume guest base means a consistently active service drive - this is a role where you'll always be engaged
- Gladstone is a close-knit community in the greater Portland metro area - guests here return because of the relationships they build with the team
- This role touches every part of the service operation - phones, cashier, loaners, coverage, and the drive - giving you real exposure to how a dealership runs
- Swickard is one of the fastest-growing dealer groups in the country - ranked Top 5 in North America for reputation in the automotive industry
- Our HEART values - Honor, Engage, Anticipate, Respond, Thank - apply to every role, and this one lives at the intersection of all five
- A team that supports each other and a culture where showing up and doing good work gets noticed
The Service Drive Assistant role at Swickard Honda of Gladstone is a front-row seat to how a high-performing service operation works - and a proven path toward an advisor career for someone who wants it. You'll build relationships with guests, support your teammates, and develop a skill set that translates directly into one of the most rewarding roles in the dealership.
If you're organized, people-first, and ready to be the person the whole service team counts on - we'd like to meet you.
