Join Our Team at Option One Technologies!
Who We Are
Option One Technologies is a next-generation managed IT and cloud platform revolutionizing how financial services and institutions access best-in-class technology. Founded in 2019 by alumni from the Boston-based hedge fund Highfields Capital Management, we are on a mission to make cutting-edge solutions accessible to all enterprises — from established firms to emerging innovators. We deliver secure, efficient, and expertly managed services that align technology with client success.
About the Role
We’re seeking a Hybrid IT Systems Engineer to lead technical operations, serve as the top escalation point for our L1/L2 engineers, and oversee enterprise systems and cloud platforms for our diverse client environments. This is a hands-on leadership role, combining deep technical expertise, strategic project management, and a passion for delivering top-tier client service.
Key Responsibilities
✅ Lead complex technical projects and manage enterprise systems
✅ Oversee new client onboarding, ensuring smooth implementations
✅ Provide expert escalation support for challenging system and end-user issues
✅ Guide and mentor L1/L2 support teams to elevate service delivery as needed
✅ Manage cloud platforms, enterprise applications, VoIP systems, and remote access infrastructure
✅ Architect and manage mobile device strategies (iOS, Android)
✅ Support financial data applications like Bloomberg, FactSet, and Enfusion
✅ Lead capacity planning, system monitoring, performance tuning, and incident response
✅ Own project management for client onboarding, from discovery to post-implementation
What We’re Looking For
✔ Bachelor’s in Computer Science, IT, or related field or equivalent experience
✔ 7+ years of progressive IT support experience across all tiers
✔ Strong expertise in Microsoft 365, Azure, G Suite, VoIP, and system administration
✔ Advanced certifications (e.g., CompTIA CASP, MCSE, VMware, ITIL Expert)
✔ Solid understanding of financial data applications and technical integrations
✔ Experience with enterprise mobility and endpoint management
✔ Networking know-how (VPNs, Firewalls, Cloud networking)
✔ MSP experience is a plus
✔ Excellent troubleshooting, communication, and customer service abilities
✔ Experience with Scripting, RMM, Backups, KVM, DUO, Intune and Patch Management a plus
Why Join Option One?
✨ Work with cutting-edge technologies
✨ Flexible workplace: office + remote
✨ Comprehensive medical, dental, and vision coverage
✨ Paid parental leave
✨ Paid courses and certifications
✨ Generous PTO and a supportive, positive environment
✨ Be part of a fast-growing company redefining the MSP space
Ready to Level Up Your Career?
- Apply now and join a company that’s as committed to your growth as it is to delivering excellence to our clients. Let’s build the future of managed services — together.
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Application Question(s):
- How many years of experience of you have with Microsoft 365?
- Are you ok with Contract to Full Time?
- Do you have experience working in the financial sector?
- Do you have experience working for an MSP?
Work Location: Remote
