Hilltop Holdings is looking for an IT Network Operations Center (NOC) Manager to lead, develop, and manage the organization's enterprise monitoring, incident response, and operational support functions. This role provides hands-on leadership and strategic oversight for a team responsible for maintaining the availability, performance, stability, and reliability of the organization's infrastructure, applications, and critical business services.
The IT NOC Manager plays a critical role in ensuring technology services are proactively monitored, operational risks are mitigated, and service disruptions are resolved quickly and effectively. This position drives operational excellence through continuous improvement, automation, process maturity, and a "Customer First" mindset while supporting business growth, resiliency, and regulatory compliance.
- Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field preferred; equivalent experience will be considered.
- 5+ years' experience in Information Technology management.
- 7+ years of experience supporting enterprise infrastructure, IT operations, network operations, or production support environments.
- Comprehensive understanding of network architecture, systems administration, cloud technologies, monitoring platforms, and client/server technologies.
- Experience leading enterprise incident management, problem management, and major outage response activities.
- Experience with Service Management platforms such as ServiceNow or equivalent.
- Strong understanding of ITIL processes and operational best practices; ITIL certification preferred.
- Experience with infrastructure monitoring and observability platforms such as SolarWinds, LogicMonitor, ControlUp, Splunk, ThousandEyes, or similar solutions.
- Experience with cloud platforms including Microsoft Azure and/or Amazon Web Services (AWS).
- Strong problem-solving and communication skills required.
- Excellent analytical skills and attention to detail with the ability to analyze operational processes, systems, and performance trends.
- Excellent written, verbal, and interpersonal communication skills.
- Strong PC skills, including Microsoft Office applications and the ability to learn and utilize new systems and technologies continuously.
- Strong time management, organizational, leadership, and critical-thinking skills.
- HDI, Microsoft, Cisco, or other industry certifications preferred.
Must be eligible to work in the U.S. without sponsorship now or in the future.
The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.
