Job Summary:
We are seeking a dependable, organized, and customer-focused Sleep Scheduler / Front Desk Check-In & Check-Out staff member to join our sleep center team. This position plays a vital role in ensuring a positive patient experience by coordinating sleep study appointments, managing front desk operations, and providing exceptional customer service. The ideal candidate is detail-oriented, works well in a fast-paced healthcare environment, and has excellent communication and multitasking skills.
Responsibilities:
- Schedule, reschedule, and confirm in-lab sleep studies and home sleep tests.
- Obtain insurance eligibility.
- Register patients and accurately enter demographic and insurance information.
- Greet patients and visitors in a professional and friendly manner.
- Complete patient check-in and check-out procedures.
- Collect co-pays and process payments.
- Answer incoming phone calls and respond to patient inquiries.
- Coordinate with physicians, technologists, and clinical staff regarding scheduling needs.
- Maintain accurate patient records within the electronic medical record (EMR) system.
- Prepare patient paperwork and ensure all required documentation is completed.
- Monitor appointment schedules to maximize efficiency and minimize cancellations or no-shows.
- Maintain patient confidentiality and comply with HIPAA regulations.
- Perform other administrative duties as assigned.
Qualifications:
- High school diploma or GED required; associate degree preferred.
- Previous medical office, healthcare scheduling, or front desk experience preferred.
- Experience with EMR systems and Microsoft Office applications.
- Knowledge of insurance verification and prior authorization processes is preferred.
- Excellent communication and interpersonal skills.
- Strong organizational skills with exceptional attention to detail.
- Ability to multitask and work independently in a fast-paced environment.
- Professional appearance and customer service-oriented attitude.
Preferred Skills:
- Experience working in a sleep center, pulmonary practice, or specialty clinic.
- Familiarity with medical terminology.
- Ability to prioritize competing tasks while maintaining accuracy.
- Strong problem-solving and time management skills.
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Paid time off
- Paid holidays
- Retirement plan with employer match (if applicable)
- Opportunities for professional development and advancement
Schedule:
- Full-time
- Monday–Friday
- Day shift (hours may vary based on clinic needs)
We are committed to providing exceptional patient care and are looking for a team member who is compassionate, dependable, and dedicated to delivering outstanding service throughout every step of the patient's sleep care journey. If you enjoy helping others and thrive in a collaborative healthcare environment, we encourage you to apply.
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
