Accentuate Staffing is working with an HVAC/ Controls buildings integrator in the Raleigh area who is seeking a HVAC/ DDC Controls Service Account Manager to join their team. This role interfaces with customers, construction sales and operations, service sales, service coordinator, service technicians and management to fulfill the needs of our service agreement customers. Deliverable reporting and customer relations with our service customers will be the primary responsibility. This position will also provide sales assistance, part quotes, scheduling support and monitoring service agreement contract financials. Supervision of subcontractors and suppliers is required.
DUTIES AND RESPONSIBILITES:
- Schedule and participate in meetings for new agreements
- Set up new agreements for service execution (PM documentation, PM book)
- Perform PM agreement kick-off meeting with service sales/service technicians and customer
- Schedule, coordinate, monitor and document all PM agreement visits
- Review/edit/send PM deliverable reports (monthly visit reports and annual re-cap reports)
- Document/maintain all PM deliverable reports in the PM reports folder on server.
- Update/maintain service contract list spreadsheet
- Coordinate follow-up visits as needed with customer
- Prepare quotes as needed and assist Sales as needed
- Document/maintain all service quotes using service quote log spreadsheet on server
- Establish, maintain relationships with service agreement customers
- Financial responsibility of Service agreement execution
- Review departmental financial reports for PM agreements on a quarterly basis
- Meet with management to review financial status of Service agreements.
SKILLS AND ABILITIES:
- Ability to plan, schedule and manage approximately $500K in a PM agreement base business
- Knowledge of HVAC DDC control theory & applications and mechanical systems
- Strong time management and organizational skills
- Ability to work on mid to long-term projects and still be able to react to unanticipated demands for your time (customer phone calls, dial-ups, etc.).
- Strong communications and interactive skills
- Strong Microsoft Excel/Word skills
- Ability to lead by example with a cooperative positive attitude
EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS:
- Equivalent combination of education (Undergraduate engineering degree) and experience
- At least 5 years of experience in HVAC and/or Mechanical systems
- At least 5 years of experience in Project/Account Management
#accentuate2
Job Type: Full-time
Pay: From $35.00 per hour
Benefits:
- Dental insurance
- Health insurance
Work Location: Hybrid remote in Raleigh, NC 27604
