General Description
Responsible for undertaking a variety of activities in the office, including filing, answering the phone, organizing documents, basic money handling, and more. Reliability and a strong work ethic combined with great communication skills are a must, as well as familiarity with all necessary office equipment, software, and procedures.
Tasks & Responsibilities
A. Essential Duties
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Greet clients and set a positive office atmosphere.
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Answer and field phone calls at high call volume and direct to appropriate party.
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Operate Office Equipment.
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Receive and send out mail to Marlton Administrative Office.
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Facility Scheduling and appointment confirmations.
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Manage Appointments (Checking clients in and out).
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Assessing Missed Appointment Fees.
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Assure all intake paperwork is complete and saved to chart.
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Upload records and client documentation.
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Complete Prior and ADHD Authorizations.
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Facilitate ADHD Screenings.
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Clinical/Medical Support.
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Communicate and facilitate appointment and schedule changes.
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Send TH appointment links.
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Send correspondence and assignments on behalf of clinicians.
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Receive assignments and upload to chart.
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Schedule Psychiatric F/U and ADD Screenings.
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Send out Lyft Links for TMS clients.
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Execute patient letters and requests for D/C and R/0.
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Assist with med refill coordination.
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Complete medication prior authorizations (Medline Only).
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Triage and coordinate medication processing with pharmacies (Medline Only).
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Coordination and retrieval of lab orders through LabCorp and Quest.
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Patient de-escalation and crisis management.
B. Additional Duties
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Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
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As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.
C. Interpersonal Relations
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Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
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Take Accountability: Take constructive feedback and prevent discourse among our peers.
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Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accepts constructive criticism well in an open and non-defensive manner.
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Be Professional: Wear business casual attire (please see dress code policy).
Competencies
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Adaptability
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Customer Service
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Decision Making
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Dependability
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Ethics
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Interpersonal Skills
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Job Knowledge
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Conflict Management
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Organization Skills
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Productivity
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Self-Development
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Teamwork
Performance Standards & Measurement
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Compliance with essential and incidental duties; compliance with company policies and procedures.
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Compliance with state and federal laws and regulations applicable to the business.
Equipment, Tools & Machines
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Use of computer, telephone, and other office equipment such as a printer and fax.
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Use of company network and email domain.
Working Conditions
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Air conditioned and well-illuminated office environment and outdoor environment.
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May have several responsibilities at once. Interaction with other is constant and can be interruptive.
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Work may be stressful at times due to high level workflow.
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Availability to work flexible hours including weekends, holidays, and evenings as is required to comply with the purpose of the job and accommodate client needs.
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Participates in educational training, orientations, or compliance programs as needed to maintain competency.
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If you must leave your employment with our company, we request employee’s to give us at least 14 days resignation notice in writing.
Demands
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Enthusiastic self-starter operating with sustained energy and showing great initiative.
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Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.
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Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.
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Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees and business partners, among others.
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Excellent organizational skills.
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Accepts constructive criticism well in an open and non-defensive manner.Ability to manage conflicting priorities. Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment. · Ability to function independently and with flexibility.
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Ability to work under pressure, handle multiple tasks and interruptions.
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Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 25lbs.
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Ability to sit, stand, or walk for extended periods of time.
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Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements.
Qualifications
Education:
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High school diploma or equivalent required
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Associate’s Degree preferred
Required licenses or certifications:
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Current CPR Certification
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Narcan Certified
Experience:
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Successful work experience in a front office setting or in another clerical position,
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Strong working knowledge of office procedures and basic accounting principles
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Experience in medical field is highly desirable.
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Computer literate: Microsoft Office (Excel, Word, and PowerPoint) required.
