Title: Service Department Supervisor
Shift: 1st Shift (8:00 AM – 5:00 PM, Monday – Friday)
Salary: $75,000 - $85,000 / year plus bonus potential, depending on experience
Service Department Supervisor Role:
Our client is seeking a Service Department Supervisor to act as the primary operational command center and elevate customer support into an industry-leading service model. This role exists to direct technical support traffic, manage high-stakes customer relationships during equipment downtime, and drive daily operational efficiency for one of Ohio’s premier capital equipment manufacturers.
Service Department Supervisor Responsibilities:
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Serve as the primary operational hub and traffic coordinator for the service department
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Conduct initial triage and technical screening for incoming customer support inquiries
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Maintain rapid, transparent communication with customers during high-stress machinery downtime
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Coordinate daily workflow between internal technical teams, manufacturing specialists, and field engineers
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Drive a cultural shift from reactive problem-solving to a proactive customer service strategy
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Monitor service ticket flow and traffic queues to ensure demanding client timelines are met
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Identify operational bottlenecks within the customer service lifecycle
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Recommend and execute process improvements to streamline department workflows
Service Department Supervisor Reporting Relationships:
This position reports directly to department leadership and currently has no direct reports, though it offers a direct career trajectory into managing the full service team.
About You:
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Bring direct experience working within a capital equipment or industrial manufacturing environment
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Offer technical background or prior experience in field service maintenance and troubleshooting
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Possess exceptional communication and de-escalation skills under high-pressure conditions
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Maintain a proactive, solution-oriented mindset with the foresight to resolve operational roadblocks
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Display strong leadership capabilities and a desire to advance into a managerial role
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Show proficiency in managing high-volume customer requests and ticketing workflows
Next Steps:
If you are a proactive problem solver with strong technical coordination skills, we would like to hear from you. Please submit your resume to initiate a confidential conversation with our recruiting team.
Additional Information:
Our client is an Equal Opportunity Employer. This position is located on-site in Medina, OH in a combined office and light industrial setting, requiring standard physical capabilities including sitting, standing, and routine computer usage.
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