This position is located at our Bartram Crossing facility located on our beautiful 115-acre campus in Bartram Park, Fla. Brooks Bartram Crossing is one of only 19% of U.S. skilled nursing facilities recognized as a Best Nursing Home for 2019-20 by U.S. News & World Report and earned Best Nursing Homes status by achieving a rating of “High Performing,” the highest possible rating, for short-term rehabilitation. Bartram Crossing also received a CMS Five-Star Rating, The Joint Commission Gold Seal of Approval, and the Agency for Health Care Administration’s Silver Award. The American College of Health Care Administrators recognized Bartram Crossing as a topperforming Skilled Nursing Facility based on quality indicators, occupancy and three years of survey data. Bartram Crossing has also been rated with zero deficiencies on its state survey for two years in a row. If you are passionate about serving patients with a goal to provide the best care possible and an excellent patient experience, we invite you to join our award-winning, innovative organization.
This position is responsible for answering phones for the Skilled Nursing Facility Business Office and for assisting walk in customers with billing questions. This position is also responsible for working and collecting discharged self-pay accounts which includes but may not be limited to: Assisting patients in the timely, efficient, accurate settlement of their accounts. Analyzing adjustments, collections, and posting. Ability to document clearly the action taken on the account to bring the account balance to full payment of the expected reimbursement.
Responsibilities:
- Responsible for maintaining the Billing email box, this includes timely responses to questions and requests.
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Responsible for processing returned mail
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Contacting patients/clinics regarding demographic billing rejections (ex. policy terms)
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Assisting the business office manager as needed
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Responsible for compiling, reviewing for accuracy, and sending the Bad Debt report to the third party debt collection agency
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Responsible for all aspects of patients accounts
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Meeting and exceeding monthly collections, days in AR and Aging KPI's
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Data entry of ancillary changes to patients accounts
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Collection of all payers on aging
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Handling of resident trust funds and process
Qualifications:
- High school diploma
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2-3 years of healthcare/medical/collections/business/ experience.
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Point Click Care (PCC) experience preferred.
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Strong customer service skills
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Works well as part of a team and able to communicate effectively
Location: Brooks Bartram Crossing, 209 Brooks Bartram Dr Building 100, Jacksonville, FL 32258
Hours: Monday - Friday 8am - 5pm
Compensation: Experience, education and tenure may be considered along with internal equity when job offers are extended.
Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:
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Competitive Pay
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Comprehensive Benefits package
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Vacation/Paid Time Off
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Retirement Plan
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Employee Discounts
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Clinical Education and Professional Development Programs
