JOB
The Unemployment Compensation Intake Interviewer with the Department of Labor & Industry, Scranton UC Service Center, plays an important role in helping people move forward during challenging times. This position gives you the chance to guide claimants through the first steps of receiving support. Your work helps ensure that individuals can navigate the process with confidence and clarity. Join a team that values accuracy, service, and meaningful impact.
EXAMPLE OF DUTIES
This position focuses on helping claimants begin the process of applying for unemployment benefits by gathering key information and guiding them through required steps. The role requires steady attention to detail, clear communication, and the ability to manage information from multiple sources. As an Unemployment Compensation Intake Interviewer, you will perform the following duties:
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Interview Claimants: Conduct telephone interviews to collect information for initial, continued, or additional unemployment claims
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Process Claim Data: Operate computer programs to enter data, review records, and identify issues that may affect eligibility
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Explain Requirements: Advise claimants about their rights and responsibilities under Pennsylvania unemployment law
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Identify Eligibility Issues: Review monetary and nonmonetary factors that may affect a claim and refer cases to the appropriate unit
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Review and Prepare Forms: Examine submitted documents for needed information and prepare forms to request or confirm wage and separation details
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Communicate for Clarification: Contact claimants, employers, or service centers to resolve questions and move claims toward completion
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
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Full-time employment
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Work hours are generally 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch. Work hours may vary based on operational needs.
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Telework: You may have the opportunity to work from home (telework) part-time, upon successful completion of the required probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Scranton. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
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Salary: In some cases, the starting salary may be non-negotiable.
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You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
SUPPLEMENTAL INFORMATION
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
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Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
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Your score is valid for this specific posting only.
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You must provide complete and accurate information or:
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your score may be lower than deserved.
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you may be disqualified.
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You may only apply/test once for this posting.
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Your results will be provided via email.
