Pets and Vets as Partners is an AAHA-accredited, dog and cat general practice in West Lafayette, Indiana, providing comprehensive care to the Greater Lafayette community. Guided by our motto, “quality pet care with a gentle touch,” we’re a team-focused, client-centered clinic that values compassion, collaboration, and growth.
We’re looking for a Client Service Representative to be the first and last impression of our clinic. In this role, you’ll communicate with clients, manage scheduling, handle check-in and check-out, and help create a top-tier experience in a friendly, welcoming, yet professional environment.
What You’ll Do
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Be the first and last impression—greet clients with warmth and professionalism
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Manage phone, online, and in-person communication
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Schedule appointments and keep the daily schedule running smoothly
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Coordinate communication between clients, DVMs, and technical staff
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Maintain accurate records and communicate with outside clinics/labs
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Review invoices, process payments, and support prescription fulfillment
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Keep client areas clean, organized, and welcoming
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Educate clients on products, services, and online pharmacy options
About the Team & Hospital
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Collaborative team of 4 DVMs, 4 credentialed technicians, 6 assistants, and 2 CSRs
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Strong focus on teamwork, cross-training, and continuous learning
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Fully electronic (Cornerstone + Otto) with digital radiography, ultrasound, IDEXX lab, surgical and dental suites
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Committed to low-stress handling and patient well-being
What We Offer
