Description:
About the Role: Driven by our values and an innate understanding of our culture, the front-of-the-house (FOH) Team Member‘s primary responsibility is to work with the Restaurant Team in providing our guests with an exceptional and memorable dining experience that exceeds their expectations.
Compensation: This role is a non-exempt, hourly position. Starting rate is minimum wage plus tips.
Core Responsibilities
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Is Happy To Serve! Leads through service. Supports and empowers the entire Restaurant team. Demonstrates integrity, values, and a sense of commitment in the work environment consistent with the Company’s Mission, Vision and Values.
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Maintains and ensures on each shift, that there is a Team and Guest focus while performing responsibilities. This is done by demonstrating Respect and Loyalty to the entire team every shift.
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Understands his/her role as a Restaurant partner and team player with Managers, Heart of the House and Front of the House Team Members, working together to achieve common goals.
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Ensures Points of Service and service standards are maintained throughout the shift through personal interaction with the guests.
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Touches tables and engages with guests to ensure guest expectations are exceeded. Partners with Managers in handling guest recovery interactions.
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Participates in preorder taking, entering orders into POSI, and packing of equipment and food.
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Adheres to all Health Department and sanitation standards and keeps restaurant in clean, comfortable, and inviting state.
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Attends all scheduled team meetings and brings suggestions for improvement.
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Performs other related duties as assigned by the General Manager or other members of the management team.
Leadership & Culture
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Is Happy To Serve and leads through humble service.
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Champions the Culture and Values of the Company.
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Demonstrates integrity and commitment in the work environment to the Company’s Mission, Vision and Values.
Requirements:
About You
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Experience in a Fast Casual Restaurant preferred, but not required.
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Passionate, fun, positive and results-oriented.
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Organized and detail-oriented.
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Exceptional communication skills. Must be able to read and speak English.
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At least 16 years of age.
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Able to reach, bend, stoop and frequently lift up to 35 pounds. Any lifting over 35 pounds requires team lifting.
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Able to work in a standing position for long periods of time (up to 8 hours on occasion.)
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Able to work in a fast-paced environment.
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Able to hear with 100% accuracy with correction.
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Able to see 20/20 with correction.
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Have or obtain California Food Handler and Responsible Beverage Service certification before commencing work. Certification must be maintained throughout employment.
Uniform Requirements
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Clean non-slip shoes
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Socks must be worn
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Clean black non-denim pants
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Clean company-supplied shirt, nametag, and apron
- Daily bathing and use of deodorant
Our Values
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We lead through service.
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We care for each other and value our relationships.
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We care for our guests and community.
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We treat everyone with equal dignity and respect.
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We are committed to excellence and have integrity in all that we do.
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We have FUN while we work.
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We are a team driven by loyalty and mutual support.
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We are committed to the ongoing development of each other.
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We empower through praise and accountability.
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We are Happy To Serve.
