CUSTOMER SERVICE – Order Entry
Position Overview
The Customer Service – Order Entry Specialist provides critical support to the sales team by managing sales orders, updating customer records, coordinating with other departments and addressing customer inquiries. This role involves handling administrative tasks that contribute to efficient sales operations and seamless customer service.
Role Expectations
- ·Accurately enter and process sales orders into the system, verifying details and ensuring all required information is correct.
- Monitor order status and keep customers updated on any delays or charges. Coordinate with the logistics team to ensure timely order fulfillment.
- Provide customer support responding to inquiries regarding order status, product availability, pricing and general information.
- Address any customer complaints or issues in coordination with the Quality manager and the sales team. Maintain strong customer relationships by ensuring prompt and accurate responses.
- Prepare and maintain sales documentation, such as order confirmations, invoices and delivery notes.
- Collaborate with the Purchasing department for back-ordered, special orders and future action items as well as the accounting department as necessary.
- Support sales team as needed by tracking records in the CRM system to ensure data accuracy, provide administrative support and coordinate between departments to streamline communication for the sales team.
- Identify opportunities to improve order processing, customer communication and team efficiency.
- Responsible for backing up the Back Office Manager with duties including but not limited too: creating customers in SAP, define list price and load into SAP and the CRM, as well as maintain sales discounts in SAP.
Core Competencies
- Prior experience in a back-office, administrative or sales support role (1-2 years preferred)
- Experience using SAP, MS Office and familiarity with CRM is a plus
- Excellent time management, ability to prioritize and problem solve while maintaining a strong customer service mentality
- High level of attention to detail and accuracy
- Team oriented with a proactive approach to collaboration
- Excellent interpersonal, verbal and written communication skills
- Must be willing to learn the Cembre product line
- Must be reliable, outgoing and a team player
- High level of integrity, conflict management skills and self discipline
Work Environment
- This is a full-time office-based position
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Retirement plan
- Vision insurance
Work Location: In person
