Holly Lake Consultants is a sales and development firm in Grand Prairie looking for an entry-level Customer Representative to join our telecom sales and customer success team. In this role, you'll present telecom solutions clearly and honestly, guide customers toward the right fit for their lifestyle, and build your sales expertise through every interaction.
You'll start with hands-on training that teaches the enrollment and sales process as a conversation — not a pitch — so every customer feels heard, and every recommendation is genuinely tailored to their needs.
Responsibilities of the Entry-level Customer Representative:
- Identify customer needs and recommend telecom sales solutions that fit their lifestyle and budget
- Build relationships through consultative sales conversations that simplify internet, mobile, and connectivity options
- Match customers with service plans and bundles that deliver long-term value
- Educate customers on features, coverage, and account options in clear, straightforward language
- Uncover sales opportunities by connecting customer needs to the right telecom services
- Participate in team meetings and contribute to campaign development
- Support customer acquisition and retention through a blend of exceptional service and consultative sales
Qualifications of the Entry-level Customer Representative:
- High school diploma or equivalent preferred
- Experience in customer service, outreach, or sales is a plus, but not required
- Effective communication skills to explain telecom solutions clearly
- Attention to detail when handling customer data and enrollment processes
- Interest in developing in the entry-level Customer Representative role and advancing client knowledge
- Commitment to growth by turning outreach into measurable account expansion
Job Type: Full-time
Pay: $900.00 - $1,450.00 per week
Benefits:
- Professional development assistance
Work Location: In person
