JOB TITLE: OUTSIDE SALES REPRESENTATIVE – BILINGUAL (FRENCH/ENGLISH)
DEPARTMENT: EAST SALES & CANADA - CANADA
REPORTS TO: SENIOR DISTRICT OR REGIONAL SALES MANAGER
REVISION DATE: 05/02/2024
Come join the TOTO USA Family!
The bathroom is where we start and end our days - it's an everyday luxury we'd never want to do without. TOTO believes that people should have the greatest comfort, convenience and performance design possible in the bathroom. Improving people's lives is what inspires every TOTO innovation.
TOTO is one of the world's largest plumbing products manufacturers. We offer a complete line of residential and commercial plumbing fixtures and fittings, faucets, accessories, shower and flush valves, as well as lavatories, toilets, air baths and urinals. More than 1,500 TOTO engineers and their colleagues are committed to achieving the seamless integration of performance, conservation, technology, and innovation.
Perks of the job,
- Excellent benefit package which includes medical, dental, vision, and life insurance.
- Paid vacation, Paid Holiday & 401K, Company match after (1) one year that vests immediately upon participation
- Collaborative, dynamic work environment within a fast-paced awesome company
SUMMARY: The TOTO Outside Sales Representative – Bilingual (French/English) is a field-based position. The Representative is responsible for all sales, servicing, and support activities within their assigned territory, ensuring that all regional business operations are managed effectively. Bilingual proficiency in French and English (reading, writing, and speaking) is required to successfully manage client relationships and communications within the Canadian market.
DUTIES AND RESPONSIBILITIES:
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Source, evaluate, and initiate sales directly with residential and commercial plumbing contractors, builders, developers, mechanical contractors, municipalities, and building maintenance personnel.
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Conduct regular showroom visits; increase TOTO product presence in existing showrooms and identify new showroom opportunities. Maintain showroom binders, manage literature requests, oversee display updates, and lead Product Knowledge training sessions.
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Assist in maintaining the professional presentation of TOTO products in showrooms and display areas.
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Conduct distributor/wholesaler visits; identify and build relationships with key decision-makers. Set and achieve monthly sales targets for distributors.
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Serve as a liaison between distributor/wholesaler/manufacturer representatives and contractors to drive sales and ensure successful product shipment.
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Provide diligent follow-up on orders to ensure timely delivery.
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Maintain strong relationships with existing contractors to ensure repeat business and identify opportunities for growth.
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Establish new relationships with contractors to expand market penetration.
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Investigate customer complaints regarding defective products or unsatisfactory service; recommend and implement appropriate resolutions. Oversee the complaint process through to a satisfactory conclusion for both the customer and the company.
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Proactively seek out large-scale projects, including hospitality and high-end developments.
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Perform initial specification sales by engaging with architects, engineers, contractors, and designers.
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Perform daily activity reporting on all actionable sales tasks.
SUPERVISORY RESPONSIBILITIES: This is a non-supervisory position.
QUALIFICATIONS:
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B.B.A. in Sales, Marketing, or a related field, plus one (1) year of industry sales experience.
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Must be fully bilingual in French and English (reading, writing, and speaking).
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Strong interpersonal, verbal, and written communication skills are essential.
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Excellent presentation skills are required.
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Proficiency in Microsoft Word, Excel, and PowerPoint is required.
Regardless of position or title, all TOTO employees are expected to provide the highest level of customer service and kindness for the organization. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.
TOTO USA is an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
TOTO USA provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. We are committed to maintaining a drug-free workplace.
