Job Summary
We are looking for a highly motivated and service-oriented individual to support our patients and clients in their healthcare journey. This role is integral to ensuring outstanding customer experience by coordinating scheduling across multiple cities, handling inquiries with professionalism, and supporting key business functions. The ideal candidate thrives in a fast-paced environment, is detail-oriented, and takes a proactive approach to problem-solving.
Key Responsibilities
- Provide courteous and professional customer service via phone, text and email.
- Perform lab draws on patients.
- Set up clinic room for providers
- Drop off and pickups from local laboratories prn
- General office duties
· Assist patients with appointment scheduling and assisting patients with prescription refills by communicating with the providers/assurance of completion and follow-up as needed.
- Address and resolve customer inquiries, escalating complex issues as needed.
- Coordinate with healthcare providers to ensure seamless patient care.
- Maintain patient confidentiality in compliance with HIPAA regulations.
- Accurately document patient interactions in CRM systems.
- Support the billing department in resolving inquiries and disputes.
- Educate patients on Clinic Concierge services and current promotions.
- Provide feedback to enhance the efficiency of customer service operations.
Additional Responsibilities
- Assist with new patient follow-up calls and/or follow-ups with existing patients to appoint future patient visits.
- Support database management and data clean-up projects.
- Contribute to marketing campaigns as needed.
- Other duties as assigned
Qualifications
- Previous customer service experience, preferably in healthcare, wellness, or a luxury service setting.
- Strong communication and interpersonal skills.
- Ability to multitask and thrive in a dynamic environment.
- Proficiency in CRM software and Microsoft Office Suite.
- Familiarity with HIPAA regulations (preferred but not required).
- A proactive, team-oriented mindset with a passion for delivering exceptional service.
Join us as a Client Coordinator where your contributions will directly impact our clients' experiences and satisfaction!
Pay: $20.00 - $25.00 per hour
Work Location: In person
Pay: $20.00 - $25.00 per hour
Work Location: In person
