Overview
We are seeking a professional and personable Office Manager to oversee the daily operations of our front desk. The ideal candidate will be the first point of contact for patients and visitors, ensuring a welcoming environment while managing administrative tasks efficiently. This role requires excellent communication skills, hospitality experience, and a strong focus on patient care.
Duties
- Greet patients and visitors warmly, providing exceptional customer service at all times
- Manage multi-line phone systems, directing calls appropriately and maintaining professional phone etiquette
- Handle patient check-ins and check-outs with accuracy and efficiency
- Coordinate reservations, cancellations, and modifications to patient appointments
- Assist with administrative tasks such as scheduling, data entry, and correspondence
- Maintain a tidy and organized front desk area to promote a professional appearance
- Support patient care by addressing inquiries, resolving issues promptly, and ensuring overall satisfaction
- Collaborate with other staff members to facilitate smooth operations within the dental office environment
- Train and supervise staff to uphold service standards
Requirements
- Proven experience in front desk or dental office roles, with knowledge of front desk operations and multi-line phone systems
- Excellent customer service skills with a friendly, approachable demeanor
- Strong phone etiquette and communication abilities
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Previous experience staff management is a plus but not mandatory
- Previous experience in dentistry is preferred
- Professional appearance and demeanor suitable for representing the organization’s brand standards
This position offers an opportunity to be part of a dynamic team dedicated to delivering outstanding patient experiences. We value professionalism, attention to detail, and a passion for patient care.
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Paid time off
- Professional development assistance
Experience:
- Dental office: 1 year (Preferred)
- Management: 1 year (Preferred)
Work Location: In person
