Who are we?
We’ve been treating pain effectively through minimally invasive techniques since 1992. At American Pain Consortium (APC), our mission is to empower our providers, including board-certified pain management physicians, with exceptional patient care. We are driven to deliver a national platform for like-minded interventional pain providers seeking to help patients find symptom relief and lead a better quality of life. We invest in the people, processes, systems, credentials, and facilities that consistently yield exceptional medical, operational, and financial outcomes. Our footprint includes clinic and ambulatory surgery centers throughout Indiana, Ohio, and Kentucky.
As an employer, we help our team to reach their maximum professional potential and create an environment conducive to our shared success. Our “why” centers around our 7 inspirations: the pursuit of excellence, empathy in everything we do, a culture of collaboration, open communication, creating a space for belonging, and ongoing innovation, which yields the result of bringing value.
What do we do?
Our goal at American Pain Consortium is to support our clinics that help patients seeking relief from pain, numbness, and tingling sensations that are often related to neuropathic pain or neuropathy, among many other forms of chronic pain. Even patients who have tried other pain treatments without success often benefit significantly from safe, effective treatment at American Pain Consortium. Our clinical multidisciplinary approach to care delivers the correct intervention to every patient, every time through various pain management procedures including injections, open surgical cases with general anesthesia, physical therapy, and psychological services. Our Providers focus on helping individuals improve functionality to restore a more meaningful lifestyle.
APC values individuals with a strong work-ethic, embracing why they want to serve in the healthcare industry while maintaining a work, family, and life balance. APC is seeking an individual who is wanting to learn, develop, and grow as a Medical Assistant.
What will you do?
The Medical Assistant will be responsible for assisting the clinical team and providers with all aspects of patient care including, but not limited to, answering messages, obtaining medication prior authorizations, contacting physicians and pharmacies, accessing patient records in accordance with HIPAA standards, ensuring patient flow through the clinic and escorting patients to exam rooms, facilitating the collection of testing, and appropriately document patient’s vitals, medical history, and other applicable components of patient information into the EMR system.
Essential Duties & Responsibilities (What You’ll Do)
- Assist the clinical team with all aspects of patient care including, but not limited to; answering messages, obtaining medication prior authorizations, contacting physicians or pharmacies, record retrieval, and random pill counts.
- Assists the providers with the completion of medication prior authorizations and other forms as requested. Verifies and asks appropriate questions to determine what prior authorization may be required and facilitates the accurate completion of forms by applicable parties in a timely manner as not to delay needed patient care.
- Contacts pharmacies to submit prescriptions for patients as dictated and documented by the attending provider with accuracy.
- Accesses patient records in accordance with HIPAA standards and enters accurate and complete medical documentation which includes, but is not limited to messages, clinical visits, interactions, and communication with patient and other healthcare providers.
- Ensures documentation for appropriate order and the correct medication list is attached to every UDT record. Reconciles each medication list on file with the patient at time of rooming.
- Facilitate the flow of patients through the clinic by ensuring all patients are seen timely by provider, greet and escort the patients to and from the exam rooms. Manages time appropriately and utilizes efficient processes to keep patients on schedule and support reduced wait times.
- Facilitate the collection of other testing which may include but are not limited to, MRSA swabs, Oral Mouth Swab, PGT testing. Ensures testing is appropriately documented and performed in accordance with the documented physician order.
- Demonstrates compassionate and professional communication, relays accurate and complete information during each patient interaction.
- Appropriately follows clinical practices for controlled substance inventory management through time stamped documentation as confirmed with signature by two parties, without exception. Reports or orders needed supplies as applicable per location processes.
- Return patient calls and document the action within EMR system. Triages effectively and dispatches to the appropriate areas 100% of the time. Always maintains professionalism and courteous tone and returns voicemails within 24 business hours 100% of the time.
- Document the assessment, vitals, patient’s subjective history and/or other applicable components of the patient information into the EMR (electronic medical record) system in a timely manner. Alert attending provider of any urgent issues or concerns presented by the patient or observed during the triage and assessment.
- Utilize universal precautions techniques for infection control within the practice. Ensures room and equipment has been appropriately sanitized and prepped for patient care.
- Other duties as assigned
What do we offer?
- Monday – Friday day time schedule
- Health, Dental, and Vision Insurance
- Paid Time Off
- Paid Holidays
- Matching 401k Plan
- Medical Assistant Career Ladder
What qualifications do you need?
- High school diploma or general education degree (GED)
- Medical Assistant certificate is a plus
- Typing test of 40 WPM
Physical Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Standing and/or walking 90% of time
- Sitting 10% of the time
- Occasional lifting, stooping, kneeling, crouching, and reaching.
Equal Employment Opportunity
American Pain Consortium Management, its affiliates, and subsidiaries are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Application Question(s):
- What are your salary expectations?
Education:
- High school or equivalent (Required)
Ability to Commute:
Work Location: In person
