Environment Control North Bay is Hiring!
Environment Control North Bay has proudly served Sonoma, Napa, and Marin Counties for over 20 years. As we continue to grow, we are looking for a dependable, organized, and detail-oriented Unit Manager to join our team.
Position Details
- Job Type: Full-Time
- Schedule: Monday–Friday
- Flexible Scheduling: Some flexibility in scheduling between 2:00 PM and 4:00 PM
- Benefits: Health benefits
- Language Requirement: Spanish and English required
- Work Environment: Combination of office and field work
Position Summary
The Unit Manager is responsible for the overall quality, customer satisfaction, staffing, and profitability of assigned client accounts. This position requires strong communication, organization, problem-solving, and leadership skills.
Key Responsibilities
Customer Service & Account Management
- Ensure all assigned accounts are properly staffed and scheduled services are completed.
- Maintain detailed knowledge of each account and its specific service requirements.
- Maintain accurate and up-to-date account information and documentation.
- Communicate with Supervisors regarding account needs and service concerns.
- Respond to customer complaints and work tickets promptly and ensure issues are resolved.
- Conduct on-site inspections to ensure quality standards are consistently met.
- Fill in for an absent Supervisor when needed.
- Report accidents, emergencies, alarm issues, supply concerns, and other account issues to management promptly.
Quality Control
- Review OrangeQC throughout the day to monitor service quality and work tickets.
- Ensure tickets are assigned correctly, completed on time, properly documented, and closed with photos.
- Ensure scheduled inspections are completed accurately and on time.
- Follow up on inspection findings and ensure corrective action is completed.
- Identify and address ongoing quality issues.
- Monitor the quality of work across all assigned accounts.
Timekeeping & Scheduling
- Review Kronos daily to ensure proper account coverage and accurate timekeeping.
- Monitor and correct missed shifts, missed punches, account numbers, pay counters, travel time, meal breaks, and overtime.
- Work with Supervisors to resolve scheduling and timekeeping issues.
- Monitor schedules to minimize unnecessary overtime.
- Ensure required overtime is approved by management in advance.
- Monitor California minimum shift requirements and adjust schedules when necessary.
Budget & Labor Control
- Monitor labor hours and account budgets.
- Identify accounts that are over budget.
- Work with Supervisors to correct budget issues and follow up to ensure improvements are made.
- Assist with establishing labor budgets.
- Monitor labor and operating expenses to maintain profitability.
Employee Training & Development
- Train Supervisors on company policies, procedures, and systems.
- Ensure Controllers are properly trained and prepared to perform their assignments.
- Work closely with Supervisors to support employee training and development.
- Ensure employees have the proper equipment and skills to perform their jobs.
- Assist Supervisors with employee performance and disciplinary matters when needed.
- Communicate staffing needs to Human Resources in a timely manner.
Equipment & Supply Management
- Ensure each account has the proper approved equipment, chemicals, and supplies.
- Maintain accurate supply and equipment lists for assigned accounts.
- Monitor supply and equipment usage to control costs.
- Coordinate equipment orders and replacements as needed.
- Ensure the company warehouse maintains adequate supplies and equipment.
Heavy & Billable Work
- Coordinate and oversee approved heavy/billable work.
- Ensure heavy work is completed properly and meets quality standards.
- Verify that the appropriate pay counter is used for approved heavy work.
- Communicate additional or special work opportunities to management.
Revenue & Account Growth
- Identify additional work that may require special billing or increased routine labor.
- Report changes, additions, or deletions to service requirements to management.
- Identify potential Special Service opportunities.
- Help maintain strong customer relationships and support customer satisfaction.
Communication & Administration
- Communicate with the Operations Manager daily regarding schedules, staffing, customer concerns, and operational issues.
- Provide regular updates regarding quality, staffing, and budget concerns.
- Attend Manager and company meetings.
- Assist employees with training on Kronos and other company systems.
- Enforce company policies and procedures.
- Assist with Operations Manager coverage as needed.
Qualifications & Skills
- Spanish and English required
- Dependable, responsible, and organized
- Strong attention to detail
- Excellent communication and customer service skills
- Strong leadership and problem-solving skills
- Ability to manage multiple accounts and priorities
- Comfortable working independently and as part of a team
- Comfortable working in both an office and field environment
- Ability to train, coach, and support employees
- Comfortable using computers and company software
- Previous management, janitorial, facilities, or operations experience is a plus
Why Join Environment Control North Bay?
- Full-time position
- Monday–Friday schedule
- Flexible scheduling
- Health benefits
- Established company with 20+ years of local experience
- Growing company serving Sonoma, Napa, and Marin Counties
- Leadership and professional growth opportunities
- Opportunity to make a direct impact on customer satisfaction and team success
If you are dependable, motivated, detail-oriented, bilingual in English and Spanish, and ready to take on a leadership role, we encourage you to apply!
Pay: $25.40 - $28.40 per hour
Benefits:
- Flexible schedule
- Health insurance
- Opportunities for advancement
- Travel reimbursement
Experience:
- Janitorial Service Provider Management: 2 years (Required)
Language:
- Spanish (Required)
- English (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
