What You'll Be Doing
Join Our Team as an Eligibility Caseworker!
Work Environment
This position offers a hybrid schedule (onsite and remote).
Onsite location: WakeMed – 3000 New Bern Ave., Raleigh, NC 27610
Onsite days vary monthly.
Economic Services is one of the six core functional areas within the Social Services Division of the Wake County Department of Social Services. Our mission is simple but powerful: help Wake County residents access essential benefits accurately, compassionately, and on time.
We support the community by administering key programs including Medicaid, Food & Nutrition Services, Work First, Child Care Subsidy, and Energy Services.
We’re excited to announce an opening for a Family and Children Medicaid (FCMA) – Eligibility Caseworker I!
About the Role
As an FCMA Eligibility Caseworker I, you will determine initial and ongoing Medicaid eligibility for families and children. You’ll connect directly with clients—by phone, in person or go to patient's room —to gather the information needed to make accurate decisions and help families secure critical support.
What You’ll Do
Make referrals to community resources and supportive services
Enter and maintain all required information in the case management system
Request, review, and verify documentation according to policy
Evaluate information and determine eligibility
Meet performance standards for accuracy, timeliness, and caseload management
Provide backup support for team members as needed
Accurately document work and manage assigned reports
Use a document management system to stay organized and efficient
Work closely with the WakeMed Financial Counselors
Assess client situations and provide clear information about economic benefits
About Our Team
The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!
The Basics (Required Education and Experience)
High school degree or GED
Two years of related experience
Equivalent education and experience are accepted
Please include ALL prior work experience on your application and resume.
Beyond the Basics (Preferred Education and Experience)
Determining eligibility for a State or County Department of Social Services program (Medicaid, Food and Nutrition Services, Work First, Child Care Subsidy, Child Support, WIC or Energy Assistance Program) Human Services Technician role supporting any Human Services program in a county or state Department of Human Services or Social Services agency
Determining eligibility for a Financial or Insurance Provider for financial assistance or insurance claims
Assessing the financial capabilities and need for financial assistance (
Financial Counseling)
Direct clerical or customer services support to a Medicaid, Food and Nutrition Services, Work First, or Child Care Subsidy Program within a State or County Department of Social Services
Experience working with the homeless population
Spanish language skills preferred but not required
How Will We Know You're 'The One'?
Adaptability
Accountability
Ability to apply complex policy to determine client budgets Proficient in calculating client budgets
Ability to review and assess financial information
Strong attention to detail Integrity
Objectivity
Stress tolerance
Values Diversity
Client/Customer Service oriented
Excellent Communication (verbal and written)
Well-developed interpersonal skills
Ability to utilize office requirement and other relevant technology (software and systems) to meet business needs (e.g., Microsoft Office, NC FAST, and Hyland OnBase)
About This Position
Location: Wake Medical Center7 Raleigh, NC 27610
Employment Type: Regular
Work Schedule: Mon. - Fri. 8:00 am - 4:30 pm
Hiring Range: 25.43 - 29.08
Market Range: 25.43 - 32.74
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 6/12/2026
