This position will work Monday, Tuesday, and Wednesday each week.
Our company is currently looking for a professional and reliable Dispatcher to act as our company’s first point of contact and to help create service routes that keep costs down but meet customer scheduling needs. The Dispatcher will be responsible for using the latest in routing software to establish daily service routes. You will oversee the maintenance of call logs, transferring messages, and direct technicians & equipment in the field. To excel in this position, all candidates should be able to multitask with little supervision. In addition to being an excellent communicator, the ideal candidate will also demonstrate superb organization and interpersonal skills.
JOB DESCRIPTION
- Assist in developing service routes and maintain contact with drivers and customers throughout the day.
- Answering calls and documenting all important information.
- Collaborate with management to modify daily routes to accommodate the needs of customers.
- Respond to any issues and follow-up by coordinating with the appropriate departments or field technicians and equipment.
- Act as a communication liaison with field technicians and answer incoming phone calls from drivers on the road.
- Respond to queries related to services and products.
- Cultivate strong relationships with technicians and customers to reduce the stress that comes with last minute schedule changes.
- Monitor any sudden scheduling changes and work with drivers to establish new plans for timely services.
- Prioritize and organize calls according to urgency.
- Help supervise the service routes and status of field technicians to prioritize their daily schedule.
- Maintain and update call logs, call records, and other important documentation.
- Operate and manage a multi-line telephone console system.
SKILLS
- High school diploma/GED required.
- Strong knowledge of the roadways throughout the immediate area.
- Ability to work in a team environment.
- Excellent communication and interpersonal skills.
- Proficient in Excel, Gmail, and Google Docs
- Ability to learn dispatch software.
- Ability to work well under pressure.
No experience required but it is preferred. Will train the right person.
Pay: $13.00 - $14.00 per hour
Work Location: In person
