D&E Hardware is currently offering a full time position for a Hardware Sales Associate. We offer competitive pay, great benefits, and a flexible, family-oriented environment to work in. Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe.
- Assess customers needs and provide assistance and information on product features
- Welcome customers to the store and answer their queries
- “Go the extra mile” to drive sales
- Actively seek out customers in store
- Remain knowledgeable on products offered and discuss available options
- Process POS (point of sale) purchases
- Cross sell products
- Handle returns of merchandise
- Team up with co-workers to ensure proper customer service
- Physical ability to unload heavy items from delivery trucks and stocking.
- Physical ability to perform tasks that may require prolonged standing, and other activities necessary to perform job duties.
- Attend mandatory monthly store meetings
- Answer phone calls
- Work with management to develop and execute ideas and activities to increase store traffic;
Skills
- Proven work experience as a Retail Sales associate, Sales representative or similar role
- Basic understanding of sales principles and customer service practices
- Hands-on experience with POS transactions
- Familiarity with inventory procedures
- Solid communication and interpersonal skills
- A friendly and energetic personality with customer service focus
- Ability to perform under pressure and address complaints in a timely manner
- Availability to work flexible shifts
- Forklift Operation
Job Type: Full-time
Pay: $14.00 - $18.00 per hour
Benefits:
Education:
- High school or equivalent (Preferred)
Experience:
- Retail Associates & Cashiers: 1 year (Preferred)
Work Location: In person
