Company Overview
Summit Facility Solutions is a leading provider of comprehensive facilities management services, serving a diverse range of industries across multiple regions. Recognized for excellence and innovation, the company is dedicated to delivering high-quality, scalable solutions that enhance operational efficiency and client satisfaction.
We are one of the nation's fastest-growing facility services companies, providing janitorial, maintenance, exterior services, pest control, emergency response, and facility management solutions throughout the United States and Canada.
Founded in 2018, Summit has earned recognition as a 5-Time INC. 5000 Honoree and is a recognized leader in the facility services industry. We pride ourselves on operational excellence, responsiveness, accountability, and building long-term partnerships with our clients.
Job Overview
We are seeking a detail-oriented and proactive Quality Assurance Manager to oversee and maintain the highest standards of cleaning and facility services across our client sites. This role is responsible for ensuring service excellence, conducting inspections, supporting field teams, and maintaining strong client relationships.
The ideal candidate has experience in janitorial or facilities management, strong leadership skills, and a passion for delivering consistent, high-quality results.
Key Responsibilities
- Conduct routine and surprise inspections of client facilities to ensure quality standards are met
- Develop and implement quality control processes, checklists, and reporting systems
- Identify service deficiencies and work closely with operations teams to implement corrective actions
- Serve as a point of contact for client concerns related to service quality and ensure timely resolution
- Maintain detailed inspection reports and track performance metrics
- Ensure compliance with safety regulations, company policies, and client-specific requirements
- Assist with onboarding new accounts and setting quality expectations from day one
- Assist with overseeing deep cleanings and one off work orders for new/existing clients.
- Monitor supply usage and ensure proper cleaning procedures and products are being utilized
Qualifications
- 3+ years of experience in janitorial services, facilities management, or quality assurance
- Strong attention to detail and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to manage multiple sites and priorities effectively
- Experience with inspections, audits, and performance tracking
- Proficiency in Microsoft Office (Excel, Word) and reporting tools
- Valid driver’s license and willingness to travel between locations
Preferred Qualities
- Experience managing teams in a service-based industry
- Knowledge of cleaning equipment, chemicals, and industry best practices
- Bilingual (English/Spanish) is a must.
Compensation & Benefits
- Competitive salary (based on experience)
- Health, dental, and vision benefits (if applicable)
- Paid time off and holidays
- Growth opportunities within a rapidly expanding company
What Success Looks Like
- High client retention and satisfaction scores.
- Strong quality assurance inspection results.
- Effective management and development of Area Managers.
- Consistent subcontractor performance and compliance.
- Successful execution of deep cleaning and specialty projects.
- Growth in periodic services and account revenue.
- Strong operational responsiveness and accountability.
- Safe, compliant, and professionally managed accounts.
Why Join Summit?
- Join a 5-Time INC. 5000 Fastest Growing Company.
- Be part of a rapidly growing national organization.
- Opportunity for career advancement and leadership growth.
- Competitive compensation and bonus structure.
- Dynamic and entrepreneurial culture.
- Ability to make a direct impact on company growth and client success.
If you are a hands-on operations leader who thrives in the field, enjoys building relationships, developing teams, and delivering exceptional service, we encourage you to apply.
Pay: $75,000.00 - $90,000.00 per year
Benefits:
- Health insurance
- Paid time off
Work Location: In person
