WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!
JOB SUMMARY
This position serves as a Parking Customer Service Representative, providing assistance and solutions to employees, staff, patients, visitors, and other customers regarding parking services, policies, permits, and related processes. The role is responsible for responding to inquiries, resolving issues, directing customers to appropriate resources, and ensuring a positive customer experience through timely and professional service.
Work in several capacities including training, supporting coverage for multiple office locations on campus. Our ideal candidate is customer-focused, professional, and detail-oriented individual with strong communication and problem-solving skills who can efficiently assist employees, patients, and visitors with parking-related questions, accurately document inquiries, and ensure timely resolution of customer issues.
BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
PPO medical plan, available day one at no cost for full-time employee-only coverage
100% coverage for preventive healthcare-no copay
Paid Time Off, available day one
Retirement Programs through the Teacher Retirement System of Texas (TRS)
Paid Parental Leave Benefit
Wellness programs
Tuition Reimbursement
Public Service Loan Forgiveness (PSLF) Qualified Employer
Learn more about these and other UTSW employee benefits!
EXPERIENCE AND EDUCATION
Required
Education
High School Diploma Or equivalent
Experience
1 year Experience in customer service or related field
JOB DUTIES
Provides response to inbound inquiries from staff, employees and other entities (internal and external).
Receive, triage, route or answer customer inquiries in a timely, helpful and polite manner during core business hours. Actively listen and follow up with questions in order to accurate route call. Provide customer with contact information for future reference.
Document all inquiries in accordance with standard operation procedures.
Provide information and resources for customer inquiries; educate customers how to access and utilize online resources for future inquiries.
Maintain a working knowledge of policy and procedures as well as keeping current on updates and changes.
Other related duties as assigned.
SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.
EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
