Job Summary
We are seeking a dynamic and customer-focused Automotive Service Advisor to join our energetic team! In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. Your enthusiasm and mechanical knowledge will help guide clients through their automotive needs, ensuring a seamless and positive experience. If you thrive in a fast-paced environment, enjoy building relationships, and have a passion for automotive technology, this is the perfect opportunity to accelerate your career in the automotive industry!
Duties
- Greet customers warmly, listen actively to their vehicle concerns, and accurately document their needs.
- Explain repair and maintenance procedures clearly, providing expert advice on services such as oil changes, brake repairs, tire service, alignments, suspension work, and more.
- Prepare detailed auto estimates using computer-aided vehicle damage estimating tools and communicate repair options effectively.
- Coordinate with technicians and mechanics to prioritize repairs and ensure timely completion of services.
- Upsell additional services and maintenance packages that enhance vehicle performance and safety while meeting customer needs.
- Manage service writing processes, including creating work orders, tracking repairs, and ensuring accurate documentation of all transactions.
- Handle cash transactions professionally while maintaining transparency with customers regarding costs and services.
- Maintain excellent customer service by following up on repairs, answering questions, and ensuring customer satisfaction throughout the service process.
- Stay informed about the latest automotive diagnostics techniques, collision repair procedures, diesel engine repair, auto body repair, air brake systems, shocks & struts, transmissions, and other mechanical systems.
Qualifications
- Proven experience in auto service management or as a service technician with strong mechanical knowledge.
- Experience working in a dealership or automotive repair shop environment preferred.
- Familiarity with automotive diagnostics software and computer-aided estimating tools is highly desirable.
- Hands-on mechanic experience with skills in vehicle maintenance such as oil changes, brake repairs, tire service, alignments, suspension work, and diesel engine repairs.
- Excellent customer service skills with the ability to communicate complex technical information clearly to clients.
- Ability to upsell services confidently while maintaining integrity and transparency.
- Valid driver’s license with a clean driving record; driving experience is essential for test drives or vehicle inspections.
- Strong organizational skills with attention to detail for accurate record keeping and service writing.
- Knowledge of auto estimating processes including collision repair estimates and vehicle damage assessments is a plus.
Join us to be part of an energetic team that values your expertise! We are committed to supporting your growth in automotive service excellence while providing an engaging work environment where your passion for cars makes a difference every day!
Pay: $100,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
Work Location: In person
