Description:
Summary:
Assist customers/sales representatives with finished product and decorative hardware orders and questions via phone and email
JOB DUTIES:
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Develop strong understanding of Finished Products and decorative hardware in order to effectively and correctly assist customers, sales representatives, and internal staff with quotes and order processing
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Develop strong understanding of the Fabricut website, AS400, Happy Fox ticketing system, and workroom ordering platform (E-pic) to quickly and efficiently enter quotes, place orders and/or check order status for customers or sales representatives
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Answer incoming calls and emails
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Interact with off-site workroom to ensure quality product and ship dates are met
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Interact with other departments to service needs of customer
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Display good safety and housekeeping practices
Requirements:
QUALIFICATIONS:
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High school diploma or equivalent
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Two years experience in a fast paced customer service environment or Sales position
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Must display reasoning ability and decision making skills
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Fabric knowledge and/or workroom experience a plus
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Typing skills of 45 WPM
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Intermediate skills in Outlook, Word and Excel
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Good written and oral communication skills
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Must be well-organized and have the ability to plan and manage multiple priorities in a fast paced environment for maximum efficiency and effectiveness
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Intermediate math skills a plus
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Ability to work effectively with others
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Communicate with courtesy and professionalism
Physical Requirements:
The essential functions of this position include, but are not limited to the following: In terms of an 8-hour workday, this position requires:
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6 hours sitting
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2 hours standing
Activity: This following shows the actual time spent on each activity for this position.
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Bending/Twisting – Up to 2 hours
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Lifting - Up to 1 hour
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Pushing/Pulling - Up to 1 hour
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Speaking – 6 to 8 hours
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Writing – 1 to 3 hours
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Typing or CRT Inputting – 6 to 8 hours
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Filing – Up to 2 hours
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Reading – 6 to 8 hours
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Driving – 0 hours
The following activities are essential in your job function.
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Hearing – 6 to 8 hours
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Seeing – 6 to 8 hours
Lifting is essential in your job function.
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Up to 40 lbs. – Up to 2 hours
Repetitive foot movement such as operating foot controls.
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Both feet – Walking between buildings
Your job requires you to use your hands for repetitive action.
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Simple Grasping – Up to 2 hours
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Firm Grasping – Up to 2 hours
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Fine Dexterity – Up to 2 hours
In your job, you may be around the following working conditions.
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Exposure to dust, fumes and/or gases – 2 to 4 hours
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Exposure to noise – 2 to 4 hours
The specific statements shown in each section of this description are not intended to be inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.
