Job Summary
Black Box Corporation is seeking a detail-oriented NetworkTechnician to support our Networking, KVM, and AV product groups. This hands-on role is responsible for system configuration, imaging, testing, troubleshooting, and lifecycle support of customer solutions in a warehouse/manufacturing environment. The ideal candidate is technically inclined, comfortable working with both hardware and software, and able to accurately follow technical documentation and build instructions.
Key Responsibilities
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Configure, assemble, and test Networking, KVM, and AV solutions in a warehouse/manufacturing environment
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Perform IP addressing, system imaging, and device configuration
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Manage KVM systems, including licensing and ongoing configuration
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Perform firmware upgrades on supported hardware and systems
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Troubleshoot hardware, software, and connectivity issues
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Receive, inspect, and process customer returns (RMA) for repair or credit, ensuring proper documentation and tracking
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Diagnose returned equipment to determine repair requirements or eligibility for credit
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Verify system functionality against customer and project requirements
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Accurately read, understand, and follow user manuals, technical documentation, and build instructions
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Document configurations, test results, return evaluations, and quality issues as required
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Support continuous improvement of lab operations and return-processing procedures
Required Skills & Qualifications
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Strong knowledge of:
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Networking fundamentals
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KVM systems
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AV product groups
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Experience with:
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IP addressing and network configuration
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System imaging
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Hardware and software troubleshooting
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Firmware upgrades
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Ability to read and interpret technical manuals and documentation
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Working knowledge of:
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SAP S/4HANA
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Microsoft Office Suite
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Ability to lift and move equipment weighing 30+ pounds in a lab environment
Education & Experience
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Associate’s degree or technical degree in electronics/networking or equivalent certifications OR
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Minimum of 2+ years of relevant hands-on technical experience, 5+ is preferred
Preferred Qualifications
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Experience working in a configuration, lab, or staging environment
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Experience handling RMA, repair, or return processes
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Familiarity with enterprise-level AV or KVM deployments
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Strong attention to detail and organizational skills
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Ability to work independently and as part of a team
