General Manager - Benson's Restaurant Group

Blue Bat Kitchen -
Milwaukee, WI

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Job Details

Full-time
From $60,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount
Flexible schedule

Qualifications

Kitchen health and safety standards
Computer operation
Customer communication
Microsoft Excel
Food service health code compliance
Interpersonal skills
Operational management
Safety regulations
Professional ethics
Presentations for conferences or internal meetings
In-person customer service
Employee relationship building
Food sanitation practices
High school diploma or GED
Continuous improvement
Attention to detail
Organizational skills
Productivity software
Managing hospitality operations budgets
Team motivation (leadership skill)
General management
Time management
Communication with kitchen staff

Full Job Description

We are seeking an experienced and dedicated Full-Time Restaurant General Manager to oversee and manage all daily front-of-house (FOH) and back-of-house (BOH) operations. In this exempt role, you will provide strategic and operational leadership across the entire restaurant, driving success with a strong emphasis on team staffing, culinary excellence, top-tier customer service, and fiscal responsibility. This position requires a flexible schedule of a minimum of 45 hours per week, including availability for days, evenings, weekends, and holidays, with an ideal schedule of two days off per week.

PRIMARY DUTIES AND RESPONSIBILITIES:

· Hires and trains restaurant staff for front and back of house.

· Organizes and oversees the staff schedules.

· Conducts performance evaluations that are timely and constructive.

· Handles discipline and termination of employees in accordance with restaurant policy.

· Motivates, trains and engages the team.

· Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.

· Ensures customer satisfaction with all aspects of the restaurant and dining experience.

· Handles customer complaints, resolving issues in a diplomatic and courteous manner.

· Ensures compliance with alcoholic beverage law and regulations.

· Is responsible for meeting food and beverage budget and COGS goals.

· Is responsible for ensuring proper purchasing guidelines are followed.

· Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.

· Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service.

· Collaborates with chefs to develop appetizing menu items.

· Maintains sales records and tracks cash receipts.

· Prepares and submits operations reports and other documentation requested by the Director of Operations.

· Performs other duties as assigned.

· Serves as the companies and unit’s representative to employees, customers, the government, and the public.

· Performs other related duties to benefit the organization.

· Build strong working relationships with supervisor, co-workers and management by providing exemplary customer service.

· Correspond and interact with others in a professional and timely manner.

PERSONAL QUALIFICATION REQUIREMENTS:

· Excellent managerial and financial skills and the ability to take leadership business operations.

· Excellent interpersonal skills with a focus on customer service.

· Familiarity with food handling, safety, and other restaurant guidelines.

· Proficient with Microsoft Office Suite or related software.

· Excellent communication skills, particularly the ability to communicate as a leader.

· Thorough understanding of management and financial practices in all areas and phases of business operations.

· Strong time-management and organizational skills.

· Attention to detail and self-review of work product.

· Proactively resolve problems when able, and otherwise offer potential solutions to issues.

· Maintain confidentiality and demonstrate integrity and ethical behavior.

· Good written and oral communication skills, able to follow-through on open items to resolution.

· Ability to adapt quickly to change and offer ideas for continuous improvement.

· Analytical thinker and ability to exercise good judgment.

· Ability to work both independently and in a team environment.

· Positive and professional attitude.

· Work with upholding high ethics and integrity.

· Must be available days, nights and weekends. This position is not remote.

EDUCATION and/or EXPERIENCE REQUIREMENTS:

· High school diploma or equivalent required.

· Bachelor in Business Management preferred.

· Previous restaurant and management experience required.

· Strong Microsoft Office skills, including excel and power point.

· Comfortable to present and speak in front of groups and leadership.

PHYSICAL REQUIREMENTS:

· Ability to traverse all parts of the restaurant quickly.

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift 25 pounds at times.

: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance

Shift:

Day shift
Evening shift
Night shift

Work Location: In person

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