JOB TITLE: VDS+ Service Technician
FLSA STATUS: Non-Exempt
JOB TYPE: Full-time
JOB SUMMARY
The Service Technician provides In-Field Service Support with regional and national focus. Builds and maintains excellent business relationships with the company’s client base through the offer of world class technical services.
PRIMARY FUNCTIONS
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Report to VDS+ Technical Service Manager and responsible for installing and servicing all Allentown Vivarium, Washing, and Sterlization products to Allentown customers in the territory.
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Will travel nationally for assistance as required.
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Troubleshoot and repair of equipment in accordance with manufacturer specifications.
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Carry out preventative maintenance and service visits.
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Assist with training of customers and third-party service providers.
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Timely and accurate completion of service paperwork distributed to customer and management.
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Maintain and protect service tools and materials.
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Maintain accurate inventory of parts on-hand.
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Assist in planning service-related jobs within assigned territory.
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Maintain neatness, order, and safety in the work environment.
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Properly follow all regulations and procedures.
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Report quality issues and discrepancies back to the service manager.
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Maintain positive relationships with customers and service groups.
SKILLS & QUALIFICATIONS
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Minimum three (3) years' experience
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Skilled in Microsoft Office and associated applications
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High level of professionalism accompanied with excellent interpersonal and customer service skills.
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Must have excellent organizational and time management skills, being able to prioritize multiple priorities at one time.
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Excellent communication skills, including verbal and written.
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Excellent and proven technical background. Experience with and understanding of pumps, motors, blowers, hydraulics, and electro-mechanical systems.
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Deep understanding of electromechanical systems, knowledge of fluids, electrical and HVAC, as well as the ability to diagnose PLC controls-previous experience in medical device or research laborary equipment installation and maintenance repair preferred
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Ability to work independently and as a team member.
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Ability to travel nationally and internationally as needed-Approximately 75%
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Must have valid US drivers license and clean driving record
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Must have valid US Passport and meet requirements for international travel
ESSENTIAL FUNCTIONS/PHYSICAL REQUIREMENTS
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Must be able to regularly lift and move up to 50lbs.
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Frequently lift and move up to 50lbs.
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Occasionally lift and move up to 100lbs.
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Push/pull weights of 100lbs +
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Frequently required to stand, walk, sit, use hands to handle and feel, use arms to reach, climb, balance, stoop, kneel, crouch, crawl, talk and hear.
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Must be able to crouch, stoop, or squat to work inside or under equipment, or move through low headroom spaces.
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Able to occasionally work in tight spaces.
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Must climb ladders and/or scaffolds and work above floor height.
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Requires routine pushing, pulling, grasping, and manual dexterity in the use of hands, arms and shoulders.
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Occasionally exposed to wet or humid conditions, fumes and airborne particles, and outdoor weather conditions.
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Distance vision/peripheral vision, depth perception, and ability to adjust focus.
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Must be able to sit and drive for long periods of time during travel.
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Must be able to occasionally walk great lengths at a time and stand for extended periods of time.
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Must be able to perform work from floor level to above shoulder height if needed.
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Must be able to operate a computer and other office machinery such as a calculator, copy machine and printer.
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Travel 75%
EOE/AA/M/F/Veteran/Disability
