Milt’s Handyman, LLC
Richmond, VA
Full-Time Growth Opportunity
Must live in Richmond, VA, with the ability to work remotely
If you've worked in a construction, remodeling, flooring, restoration, roofing, HVAC, plumbing, or other home services office and enjoy providing exceptional customer service while helping homeowners schedule their projects, we'd love to hear from you.
Position Summary
Milt’s Handyman is seeking a highly motivated Office Manager to serve as the first impression of our Richmond, VA location. This individual will be responsible for delivering exceptional customer service, converting inbound leads to scheduled jobs, supporting handymen and homeowners throughout the process, and ensuring daily office operations run efficiently.
The ideal candidate enjoys talking with people, building relationships over the phone, solving customer concerns, and confidently guiding homeowners toward scheduling a project. This role also includes office administration, bookkeeping, and payroll, making it a well-rounded opportunity for someone who enjoys both customer interaction and organization.
Customer Service & Sales Support (Primary Responsibility)
● Answer inbound phone calls, text messages, emails, and online inquiries promptly and professionally.
● Build rapport with prospective customers and create a positive first impression of the company.
● Ask qualifying questions to understand the customer's project, timeline, and needs.
● Confidently explain the Milt’s Handyman process and value proposition.
● Overcome common customer objections and help move hesitant callers toward scheduling the project.
● Convert incoming leads into booked jobs.
● Coordinate schedules of all handymen
● Follow up with leads and missed opportunities.
● Confirm appointments and reduce cancellations and no-shows.
● Deliver exceptional customer service from the initial communication through project completion.
● Maintain accurate customer records within the Jobber CRM and advertising sources.
● Assist with review generation by contacting satisfied customers after project completion.
Office Administration
● Manage handyman work scheduling.
● Maintain customer files in Jobber CRM and office records.
● Process invoices and payments.
● Support payroll administration.
● Prepare reports using Excel, Jobber, and Gusto.
● Keep office operations organized and efficient.
Independent Problem Solving
● Take ownership of assigned projects from start to finish.
● Research unfamiliar tasks and identify effective solutions independently.
● Learn new software and business processes with minimal supervision.
● Exercise sound judgment and prioritize competing responsibilities.
● Continuously seek ways to improve efficiency and support business growth.
● Demonstrate initiative by anticipating needs before they arise.
Qualifications
● Minimum of 2-5 years of customer service, office management, or related experience.
● Strong understanding of accounts payable, accounts receivable, reconciliations, and financial recordkeeping.
● Proficiency with Google Sheets and Docs
● Ability to analyze financial information with a high level of accuracy and attention to detail.
● Excellent organizational and time-management skills.
● Demonstrated ability to work independently and solve problems without constant direction.
● Self-starter who is resourceful, proactive, and eager to learn new skills.
● Excellent written and verbal communication skills.
● Ability to maintain confidentiality and professionalism.
Preferred Experience
Candidates with characteristics or experience in one or more of the following are strongly encouraged to apply:
● Friendly and outgoing personality
● Confident communicator on the phone
● Natural relationship builder
● Sales-minded without being pushy
● Able to handle multiple conversations and priorities
● Positive attitude with strong follow-through
● Comfortable asking for a job
● Self-motivated and resourceful
● Excellent organizational skills
● Thrive in a fast-paced home services environment
Compensation:
Full-Time Rate Upon Transition: $42,000 Annually + 5% Commission
Compensation will be based on experience, qualifications, and performance demonstrated.
Why Join Us?
● Opportunity to grow with a rapidly expanding company
● Supportive and family-oriented work environment
● Meaningful role with direct impact on company success
● Variety of responsibilities that keep each day engaging
How to Apply
Please submit your resume and a brief introduction explaining why you would be a great fit for our team.
We look forward to hearing from you!
Milt’s Handyman, LLC is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws.
Pay: $42,000.00 per year
Application Question(s):
- Can you provide three references? If so, can you list them here?
- Do you have a strong understanding of accounts payable, accounts receivable, reconciliations, and financial recordkeeping?
- Can you provide a brief introduction explaining why you would be a good fit for our team?
Experience:
- Office management: 2 years (Preferred)
Work Location: Remote
