Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.
At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.
Responsible for all facets of Field Operations in geographic territory consisting of multiple markets. Accountable for operations and maintenance of network assets in the territory including core facilities, ILA’s, 3R’s, terminals of Lon-Haul Fiber networks, Metro aggregation locations, POP’s, Cable Landing Stations and Data Centers. Responsible for inside/outside field installation and maintenance work associated with core network capacity and end customer enterprise services.
- Builds a high -performance team; hires and retains the right talent in the right roles; sets goals, delegates work, holds reports accountable; develops and empowers direct reports to make decisions and take action. Demonstrates Company’s values, maintains a positive open demeanor, encourages different points of view, moves team forward through change; provides timely information; communicates context to business decisions; recognizes accomplishments; fosters teamwork and collaboration.
- Provides strong leadership to Field Operations personnel, including communicating vision, strategy, and objectives.
- Strategically works with other functional leaders in forecasting customer activity and resulting resource requirements within the Territory; identifies and manages resource allocation and needed employee skill sets within the Territory based on forecasted work levels. Manages technical operations metrics, cost control initiatives and contractor management.
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Accountable for managing a diverse workforce, reporting performance, initiating process improvement, evaluates and develops improved techniques. Drives the enterprise culture and HR strategies. Creates strategies to achieve business goals such as increasing revenues, removes expenses and develops a skilled, motivated, satisfied, and diverse workforce.
- Aligns with upstream groups to ensure optimal customer experience, as reflected in avoidable truck rolls, repeat calls into the call center, increased first call resolution, reduced churn, reduced fiber cuts and human error outages.
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Reviews and submits reports that provide critical data to drive ongoing operational performance improvement.
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Responsible for forecasting and managing a large Field Operations OPEX and CAPEX budget. Responsible for planning and maintaining departmental budgets.
- At least 8 years relevant experience in telecommunications industry with greater than 5 years management and supervisory experience.
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Ability to motivate others and work under pressure.
- Must have excellent analytical and problem-solving skills.
- Visionary thinking complimented by shaping and executing strategy.
- Business orientation to include functional depth and breadth within telecommunications operations and strong financial and budgetary skills.
- Demonstrated flexibility/ adaptability in a fast-paced and continuously evolving environment.
- Strong decision-making skills coupled with the ability to lead change.
- Knowledge in the assessment and execution of LEAN process methods.
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Excellent oral, written and interpersonal skills are necessary to interface effectively with the other locations, staff, department management and various internal and external parties.
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$152,066 - $202,755 in these states: PA
$167,273 - $223,031 in these states: MA NY VA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
#LI-Onsite
Requisition #: 342356
Life at Lumen
Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.
Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.
To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Privacy Notice
Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.
To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
