CardConnect Paradise has been in business for over 30 years and is a leading Merchant Services Provider, helping businesses across the country securely process electronic payments.
We are seeking an Administrative Assistant to join our team. This role combines B2B customer service, administrative support, and light technical troubleshooting in a dynamic office environment. The ideal candidate is professional, detail-oriented, technology-minded, and enjoys helping customers solve problems.
Responsibilities:
- Provide exceptional customer service to existing clients via phone and email
- Answer and route incoming calls
- Create, manage, and follow up on support tickets with corporate departments
- Assist merchants with account inquiries, troubleshooting, and general support needs
- Provide administrative support to management and the sales team
- Maintain customer records and databases
- Perform internet research and other office-related tasks
- Assist with office organization and supply management
- Contribute to special projects and other duties as assigned
Qualifications:
- Strong customer service experience
- Excellent written and verbal communication skills
- Strong organizational and multitasking abilities
- Accurate typing skills (55+ WPM preferred)
- Comfortable learning and using business software and support systems
- Ability to interact professionally with customers from a wide variety of industries
- Experience with Microsoft Office (Outlook, Word, Excel) is a plus
What We're Looking For:
- Creative problem-solving mindset
- Friendly and professional demeanor
- Strong attention to detail
- Ability to work independently and as part of a team
Schedule:
Monday – Friday
8:00 AM – 5:00 PM
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 1 year (Required)
Work Location: In person
